Aarti Anant Pai

• Created and maintained relationships with key stakeholders.
• Led initiatives to improve customer service levels throughout organization.
• Created reports summarizing progress against organizational goals and objectives.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Established relationships with key partners and vendors to ensure successful project outcomes.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Delegated work to staff, setting priorities and goals.
• Monitored progress by establishing plans, budgets and measuring results.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Implemented campaigns and promotions to help with developing goods and services.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Conducted market research and analysis to identify potential business opportunities.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Developed and implemented strategies to increase executive efficiency.
• Organized and facilitated regular meetings with senior management teams.

My role here involved managing the premium institution of North, South, and Central Bangalore, overseeing key accounts, sales, and institutional markets. This entails promoting various SKUs from domestic and international portfolios, including brands like Kingfisher, Ultra, and Heineken.

Here are some of the essential tasks I'm responsible for in my cluster, which includes 450+ premium accounts:

• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
• Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
• Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Led quarterly and annual planning meetings with key accounts to align business goals and strategies.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Managed the relationship between internal teams and external customers.
• Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
• Provided input into product development and marketing strategies based on key account feedback and requirements.
• Achieved and exceeded sales targets for key accounts through effective planning and execution.
• Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
• Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
• Managed Verious events and collaborations with various Key Accounts.

• Answered customer calls, emails, and live chat inquiries promptly and courteously.
• Analyzed trends in customer complaints or requests for additional services.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Reviewed current processes and procedures for accuracy and efficiency improvements.
• Maintained detailed records of customer interactions, transactions, comments and complaints.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Excelled in exceeding daily credit card application goals.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• Led strategic planning and execution to enhance profitability and company growth.
• Assisted in the creation of business development policies, processes, and standards.
• Maintained an up-to-date knowledge base on current industry trends, technology solutions, customer needs.
• Signed and approved budgets for new funding and program initiatives.
• Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
• Participated in cross-functional team meetings to develop innovative approaches towards generating revenue.
• Drove revenue by cultivating successful client relations.
• Set up potential client contacts, cultivated relationships, and followed through on service needs.