Aarti Chettri

• Handle escalated customer inquiries via phone support.
• Provide accurate and complete information about orders, returns, refunds, deliveries, and account-related queries.
• Resolve complex issues efficiently, escalating to higher support tiers only when necessary.
• Meet or exceed key performance metrics including CSAT(Customer Satisfaction), AHT(Average Handle Time), and FCR (First Contact Resolution).

* Maintain high standards of quality, empathy, and professionalism during every customer interaction.

* Ensure that customer data is handled with strict confidentiality and in compliance with client’s privacy policies and standards.

The designation involves all the 3 mediums to interact with the customer vis chat, email & call in order to help the customers more effectively and solving their issues on a top priority and to ensure the customer satisfaction by maintaining the basic parameters like AHT, Csat, and some basic hygiene's.