Aarti Gusain
New Delhi
Summary
Motivated professional well-versed in handling complex client transactions, identifying and investigating suspicious activities and ensuring compliance with AML regulations for 4 years. Experienced in managing and analyzing high- volume data, identifying potential risks and implementing effective solutions. Also, having a deep understanding of the systems and procedures for preventing, detecting, and tracking financial terrorist activities.
Overview
7
7
years of professional experience
Work History
Business Analyst
American Express
11.2023 - Current
- Ensured strict compliance with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) procedures to uphold regulatory standards.
- Developed and maintained a comprehensive database of account holders' information and transaction records for effective monitoring and reporting.
- Provided expert customer support on AML and KYC compliance issues, addressing inquiries and resolving concerns promptly.
- Conducted periodic reviews of customer accounts to verify adherence to AML regulations and identify potential risks.
- Assisted with due diligence and onboarding processes for new account holders, ensuring thorough verification and compliance.
- Reviewed account holder documentation for accuracy and completeness, facilitating proper account setup and ongoing compliance.
Customer Service Associate
AMERICAN EXPRESS
04.2021 - 06.2022
- Analyzed account holder transactions to identify and report suspicious activities, preparing detailed reports for further investigation.
- Monitored accounts for unusual or potentially fraudulent activity, ensuring timely detection and response to security threats.
- Conducted comprehensive research on account holders' backgrounds, including Know Your Customer (KYC) checks, to verify identities and assess risk.
- Evaluated account holder information to accurately assess risk levels and ensure compliance with regulatory standards.
Customer Service Associate
AMERICAN EXPRESS
05.2017 - 03.2020
- Managed KYC refresh requests across multiple communication channels, utilizing Citrix Desktop+ to retrieve primary account holder information.
- Conducted thorough outreach to primary account holders via email or phone to collect KYC documents, and efficiently uploaded them into the IVU tool.
- Promptly answered KYC inbound and outbound calls from Account holders, minimizing on-hold times and enhancing customer satisfaction.
- Handled escalated calls with professionalism, providing detailed feedback to analysts, prioritizing KYC refresh processing, and ensuring timely communication with Account holders.
Education
Office Management -
Y.W.C.A of Delhi
New DelhiSkills
- Curiosity to learning and passion to solve problem in effective & efficient manner
- Ability to identify, investigate, and report suspicious activity
- Able to identify and assess customer risk
- Risk Analysis
Rewards
- Awarded for exceptional performance and receiving appreciation from Senior Management in 2018.
- Awarded for demonstrating brilliant and consistently high standards of workmanship in 2019 by VP and director of CMO.
Timeline
Business Analyst
American Express
11.2023 - Current
Customer Service Associate
AMERICAN EXPRESS
04.2021 - 06.2022
Customer Service Associate
AMERICAN EXPRESS
05.2017 - 03.2020
Office Management -
Y.W.C.A of Delhi
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