Aarti N Karamunge
Savvy Swaraaj, Phase-1, Gota, Nr. Vande Mataram Circle,AHMEDABAD
Summary
Proficient and dynamic Senior Management Professional with 7+ years of qualitative experience in managing all facets of Client management, Administration, Customer Service, Performance Management / Enhancement, Strategic Planning, Team Management & Process Improvements. Experienced in exceeding targeted company goals, developing profitable & productive business relationships and building an extensive client base.
Overview
16
16
years of professional experience
Work History
Deputy Manager-International Sales Operations
HYFUN Foods Pvt Ltd.
Ahmedabad
03.2024 - Current
- PO to Cash flow management.
- Deals with the clients based at Middle East, South East Asia and (QSRs).
- Assess International clients needs by maintaining relationships and try to enhance order volume as well.
- Liaise with logistics, and SCM and other teams to maintain schedules and assures timely deliveries.
- Oversaw the shipping of Documents to the various destinations, while maintaining a detailed log of all shipping information.
- QC issues/ Product development/ other crucial issues resolve in a timely manner
- Timely Payment recoveries by keeping tracks.
- Communicate progress of monthly and quarterly initiatives to sales teams.
- Facilitate communication between different departments to ensure smooth operation of business activities.
- Coordinate with the manager to develop and implement policies that improve customer service standards.
- Collaborate with the HR department on recruitment, interviewing, and selecting new team members.
- Manage daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handle customer complaints, resolving issues with professionalism to maintain high satisfaction level.
- Monitor inventory levels, placing orders to replenish stock while adhering to budget constraints.
- Shipments alignment as per Buyer's demand by going out of the way.
- Lead weekly team meetings to discuss targets, performance, and address any issues also escalate ad hocs promptly.
- Review financial statements, sales and activity reports, and other performance data to measure productivity.
- Set up business contracts, obtain signatures and process paperwork.
- Direct daily operations of business and flexed with changing demands to consistently meet objectives.
- Process Agent's comission Invoices on periodical basis.
- Actively handling Vendor proofs ( Artworks)/ packaging development.
Manager- International Sales Support (Middle East, North Africa)
Cadila Pharmaceuticals Ltd.
Ahmedabad
08.2022 - 09.2023
- Order Processing/ Punching into the system by checking data accuracy
- Initiate client communication, if any vital information is missing and proceed accordingly
- Being a single point of contact, always happy to assist clients and internal Depts
- Inter departmental Co ordination for smooth functioning.
- Actively listened to client objectives and concerns to maximize satisfaction.
- Support Sales team to achieve predetermined Sales Target by submitting proposals
- Rate negotiation and deal finalization/closing
- Payment follow ups.
- Timely Escalations wherever required
- Customer and other data management and updation is also one of kea factor
- Develop Weekly and Monthly report/tracker for various meetings
- Assessed client needs and drafted plans and proposals to accomplish goals
- Monitored and maintained inventory
- Shipments scheduling and delivery planning was one of interesting task.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
Internal Key Account Administrator
Mifamed Medical Private Limited
Ahmedabad
03.2019 - 06.2021
- Communicated with the sales team and other in-house departments, such as Procurement, Logistics, Quality, Warehouse for smooth functioning of process
- Managed the performance of team members through regular check-ins, provided timely feedback based on personal observations and client responses
- Act as an advisor to the account leadership by sieving through information and providing perspective
- Processed weekly and monthly expense reports and keep track of the budget
- Oversaw hundreds of projects by placing the orders, coordinating shipments, checking and exchanging the set of documents
Senior Administrator (Management)
Maheshwari Eye Care Hospital
Rajkot
02.2017 - 07.2017
- Managed the administration of all patients, orders, inventory and sales order processes
- Supported the team to meet their targets and ensured customers are receiving the best possible service
- Accurately entered orders onto the company CRM system
- Responded to order queries
- Strategized & Organized meeting schedules and appointments for the consultants and top management
- Coordinated with hospital members and managements
- Counselled patients' surgery for eye related disease
- Led all administrative actives with consultants and outside contractors to ensure compliance to specifications and project completion deadlines
Sales Administrator
Rossi Gearmotors India Private Limited
Pune
12.2015 - 06.2016
Sales Administrator
GH Cranes India Private Limited
Pune
06.2015 - 12.2015
- Company Overview: (Spain Based MNC)
Sales Administrator
KONE Elevator India Private Limited
Pune
07.2013 - 03.2015
- Company Overview: (Finland Based MNC)
- (Finland Based MNC)
Sales Coordinator (Supply Chain)
PROMPT TOOLINGS India Private Limited
Ahmednagar
08.2009 - 06.2011
Education
MBA - Marketing
Institute of Business Management and Rural Development
Pune01.2010
B.A. - English-Literature
Pemraj Sarda College
Ahmednagar04.2008
H.S.C. -
Pemraj Sarda College
Ahmednagar02.2005
S.S.C. -
P.D.V.V.P.F's School
03.2003
Skills
- Inventory control and management
- Database Management
- Sales Analysis
- International Customer Relationship Management
- Contract Negotiation
- Sales Operations
- Operations Management
- Order Management
Personal Information
Date of Birth: 29-05-1987
Languages
Marathi
First Language
English
Proficient
C2
Hindi
Proficient
C2
Gujarati
Intermediate
B1
Timeline
Deputy Manager-International Sales Operations
HYFUN Foods Pvt Ltd.
03.2024 - Current
Manager- International Sales Support (Middle East, North Africa)
Cadila Pharmaceuticals Ltd.
08.2022 - 09.2023
Internal Key Account Administrator
Mifamed Medical Private Limited
03.2019 - 06.2021
Senior Administrator (Management)
Maheshwari Eye Care Hospital
02.2017 - 07.2017
Sales Administrator
Rossi Gearmotors India Private Limited
12.2015 - 06.2016
Sales Administrator
GH Cranes India Private Limited
06.2015 - 12.2015
Sales Administrator
KONE Elevator India Private Limited
07.2013 - 03.2015
Sales Coordinator (Supply Chain)
PROMPT TOOLINGS India Private Limited
08.2009 - 06.2011
MBA - Marketing
Institute of Business Management and Rural Development
B.A. - English-Literature
Pemraj Sarda College
H.S.C. -
Pemraj Sarda College
S.S.C. -
P.D.V.V.P.F's School
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