Aarti Prajapati
Ahmedabad
Summary
Dynamic customer service professional with a proven track record at Bank of Baroda, excelling in resolving inquiries and enhancing client relations. Skilled in data analysis and team collaboration, I consistently delivered outstanding service, improving customer satisfaction and streamlining processes. Committed to fostering positive experiences and driving results through effective communication.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work History
CSA
Bank of Baroda
Ahmedabad
06.2013 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on banking products and services tailored to their needs.
- Collaborated with team members to streamline customer service procedures.
- Maintained accurate records of customer interactions and transactions in the system.
- Provided support during branch audits to ensure compliance with regulations.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Education
Executive MBA - HR And Data Analysis
Amiy University Online
New delhi 01.2026 - 03.2026
JAIIB , CAIIB , Customer Service, & Anti Money Laundering (AML) - Banking And Finance
IIBF
12.2013 - 03.2026
Bsc.IT & CA - Computer And Information Systems
K S School of Business Management
Ahmedabad 05.2006 - 05.2009
Skills
- Data analysis
- Human resources
- Customer service
- Team collaboration
- Resolve customer question/ queries in time
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Punjabi
Beginner
A1
Accomplishments
I have been drama team since 3 year and play different role in drama competition, held by our organization ( BOB)
Won best actress 2024.
Mrs India aura - most popular person 2024
Timeline
Executive MBA - HR And Data Analysis
Amiy University Online
01.2026 - 03.2026
JAIIB , CAIIB , Customer Service, & Anti Money Laundering (AML) - Banking And Finance
IIBF
12.2013 - 03.2026
CSA
Bank of Baroda
06.2013 - Current
Bsc.IT & CA - Computer And Information Systems
K S School of Business Management
05.2006 - 05.2009