Aarti Sahi Khattri
Gurgaon
Summary
Results-driven professional with 6.5 years of experience in post-franchisee operations and administration. Proven ability to manage domestic and international franchisee relationships, streamline operations, and achieve company goals. Expertise in communication, problem-solving, and cross-functional collaboration. Committed to continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager Post Franchisee Operations & Admin.
Master Mind Tutorials Pvt . Ltd
05.2013 - 07.2017
- Managed all post-franchisee operations duties for domestic and international clients, ensuring franchisee smooth onboarding and launch process.
- Conduct welcome calls to verify client details, and provide guidance on product launching, initial advertising, and product training.
- Address franchisee issues of miscellaneous nature like agreements, franchisee kits, orders, marketing activities, renewals, and payments via email and phone, coordinating with internal departments to resolve same effectively.
- Manage & timely fulfill franchisee design requests for events, seminars, and marketing activities as per the instuctions & inputs suggested by franchisee.
- Keeping a check on timely dispatch of launch, marketing materials & the order placed, coordinating with the stock, designing & training dept & advocate the franchisee issues for speedy disposal.
- Conduct weekly PFO marketing calls to franchisees to measure franchisee success & provide support & guidance.
- Collaborate with marketing, stock, design, and training departments to ensure timely and efficient fulfilment of franchisee needs & provide support.
- Provide ERP training to franchisees via phone and Skype & update the same in EXCEL Sheet.
- Managed in-house recruitment, sourcing candidates through online job portals, conducting interviews, and coordinating with senior management for the final candidate onboarding.
Business Development Officer.
Jobsmart Recruitment Services
01.2012 - 10.2012
- Create and maintain database of Cream clients from various sectors like banking, finance, pharma, hospitality, education, IT, and retail.
- Target and contact key recruitment officers or the HR by headhunting their contacts from websites.
- Present company profiles to HR managers along with terms & Conditions, simultaneously discussing present vacancies for generating new business opportunities.
- Work on the requirements to timely fulfil the position within criteria of age, location, skills, education & experience specified.
- Cultivate and maintain long-term client relationships to acquire repeat business and expanding partnerships.
- Conduct regular follow-up with clients to identify new assignment, opportunities.
- Maintain a master database of applications and resumes received through portal, email & walk in for future fulfilment of inhouse & client manpower requirement.
Associate Senior Executive Walk - In - Sales Naukri Fast Forward
Naukri.com (An online job portal)
09.2011 - 11.2011
- Conduct daily cold calls to prospective clients based on provided data having Name, Company currently working, Package drawing, Industry Type etc.
- Demonstrate product to walk in client or on phone, highlighting key features and benefits & how subscribing this product will help them in landing them their dream job.
- Customize the product as per individual needs.
- Closed sales over the phone or convert walk-in inquiries into revenue.
- Manage client questions & inquiries via email & forwarding product details on mails as per the need.
Career Advisor
Virtual Voyage ( A media, design, art & Mgmt. college)
07.2011 - 08.2011
- Counsel walk in students on career options based on their interests and aptitudes.
- Promote new-age/vocational courses, highlighting their advantages over traditional programs.
- Showcase institute facilities and practical training opportunities, emphasizing competitive advantages over other courses.
- Proactively Address student queries and concerns successfully converting inquiries into admissions.
Customer Service Exe.
Oriflame ( A Swedish natural cosmetic company)
02.2010 - 01.2011
- Punching the orders online in Orisales ERP panel. Dealing with bulk of cash Exchange at the immediate counter every day and entrusting the entire correct amount to the accounts manager at the end of the day.
- Solving the queries of customers at immediate counter as well as on phone regarding how to place an online order, online payment procedure, current offers, dispatch details, trainings and seminars date and time, product availability and usage, products on offer etc.
- Doing tele calling of events, meetings, trainings, seminars in every 2 days.
- Sending and receiving mails on everyday basis (regarding product complaints, current offers, online Queries, invoice no. etc.)
- Selling the passes every month for events from the immediate counter.
- Having the record of selling the highest no. of passes every month to my Credit.
Education
MBA - international Business
School of Economics (D.A.V.V)
Indore, MPB. Com - Taxation
M.K.H.S Gujarati girls’ college (D.A.V.V)
Indore, MPXII -
Little Flower H. S. School M.P. Board
Indore, MPX -
Little Flower H. S. School M.P. Board
Indore, MPSkills
- Strong communication Skills
- Quick decision making
- Problem-solving skills
- Perseverance
- Ability to handle multiple tasks simultaneously
- Good convincing Skills
- Strong leadership skills
- Self-motivated
- Adaptable
- Relationship Building
- Interviewing Skills
Certification
- Short Term Customer Relationship Management Course
- One month summer training in Logistics from Bridgestone India Pvt. Ltd. during MBA program
- Advance English-speaking course from British Council New Delhi.
- QCI (Ministry of Ayush certified) & YCB Certified Yoga Instructor
Accomplishments
- Achieved multiple wins in badminton tournaments representing schools, colleges, and university.
- Represented Madhya Pradesh state in various badminton tournaments across India.
References
On Request
Awards
- Winner, Inter Collegiate Tournament (Captain)
- Winner, All India Inter-University Badminton Tournament 1999 (Captain)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Manager Post Franchisee Operations & Admin.
Master Mind Tutorials Pvt . Ltd
05.2013 - 07.2017
Business Development Officer.
Jobsmart Recruitment Services
01.2012 - 10.2012
Associate Senior Executive Walk - In - Sales Naukri Fast Forward
Naukri.com (An online job portal)
09.2011 - 11.2011
Career Advisor
Virtual Voyage ( A media, design, art & Mgmt. college)
07.2011 - 08.2011
Customer Service Exe.
Oriflame ( A Swedish natural cosmetic company)
02.2010 - 01.2011
MBA - international Business
School of Economics (D.A.V.V)
B. Com - Taxation
M.K.H.S Gujarati girls’ college (D.A.V.V)
XII -
Little Flower H. S. School M.P. Board
X -
Little Flower H. S. School M.P. Board
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