Aarti Salve

Highly organized and detail-oriented Assistant Manager with 9+ years of experience in effectively managing and optimizing business operations. Skilled in leading diverse teams, optimizing operations and driving continuous improvements. Seeking a challenging position where I can leverage my strong leadership skills and proven track record to drive efficiency, productivity, and profitability for an organization.

• Effective Leadership
• Strong Communication Skills
• Reporting and Analysis skill
• Achievement oriented with people and Performance management skills

• Certified Coach
• Certified in Conflict management
• Certified in Change management
• Certified in Challenging Conversation
• Certified course in Emotional Intelligence
• Certified in Delivering Dashboards : Management Pattern
• Certified in Performing data calculation using Microsoft Excel

-Guided and Coached team members through monthly coaching and Feedback.

-Ensured the delivery of the customer experience to customers in accordance with Organization standards through monthly coaching sessions.

-Experience being a point of escalation in the handling of customer queries and complaints to the point of resolution.

-Responsible for the real-time activity and agent productivity within the Contact Centre.

- Participated in the preparation and implementation of operational plans.

-Experience working and understanding organizational and departmental strategy.

-Worked with appropriate groups to develop workable solutions that impact on both customer and employee satisfaction.

- Have been working as People's & Performance manager in Contact center.

- Coaching, Customer Support, Leadership, Reporting and analysis have been my strength.

- Experience in planning operational activities, executing locks and delivery hours on a daily, weekly and monthly basis.

- Participation in arrangement of rewards and recognition activities, engagement activities.

- Have handed multiple end to end process starting from migration till stabilizing phase.

- Preparation of monthly work analysis pack done by the team on microsoft excel and power point   presentation of the same in monthly call-in front of clients and higher management.

- Monthly bonus review, One on One, taking appraisals, team huddles, Growth sessions, Resolution day in day out queries of the team related to process, administration related activities.

- Working hand in hand with Sr. management in sustaining the existing business, stabilizing business, and various transformation within the team and in the company.

- Supporting team members in preparation of projects, driving the culture of continuous improvement within the team.

- Supported and motivated team members to elevate in Career and responsibilities. Have been guiding Team members on opportunities for their career advancement

• Been Member of Board of Studies in St Mira's College
• Recognized for Monthly, Quarterly and Yearly Team Performance
• Recognized as Top Talent consecutively for 3 years
• Rewarded as Top Performer in financial year.
• Received appreciation for conducting various projects.

• Date of Birth: 06/19/92
• Gender: Female
• Nationality: Indian
• Marital Status: Single
• Religion: Christian

• Adventures
• Photography
• Sports

I hereby declare that the above written particulars are true to the best of my knowledge & belief.