Aarti Sharma
Gurgaon
Summary
Dedicated Customer Service Specialist with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Assistant Manager - Customer Service
Shubham Housing Development Finance Co. Ltd
Gurgaon
11.2020 - Current
- Resolved customer complaints quickly and efficiently.
- Suggested improvements that could be made within existing processes and procedures related to providing excellent customer service.
- Provided training and guidance to new team members on how to handle email support requests effectively.
- Documented all customer interactions in a CRM system for future reference.
- Worked closely with other departments such as sales, marketing, engineering. to ensure smooth operations of the company's services.
- Monitored customer emails and responded in a timely manner to inquiries.
- Provided technical support to customers via email, phone and online chat.
- Participated in internal training programs to expand knowledge and support multiple clients.
Officer - Customer Service
Ummeed Housing Finance Private Ltd
Gurgaon
01.2020 - 08.2020
- Followed-up with customers to ensure satisfaction.
- Answered inbound calls and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created reports on customer retention trends and performance metrics.
- Promoted customer retention by using exceptional interpersonal skills.
Officer - Customer Service
Indiabulls Housing Finance Ltd
Gurgaon
12.2018 - 01.2020
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Followed up with customers to ensure their requests were addressed properly.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Provided customer service support to retain customers and address any inquiries or complaints.
Education
Bachelor of Commerce
Girls College Sector -14
Gurgaon06-2017
Skills
- Performance Tracking
- Customer service expertise
- Report Preparation
- Training and mentoring
- Handling Escalations
- Quality Assurance
- Issue Resolution
- Positive and Constructive Feedback
Languages
Hindi, English
First Language
Timeline
Assistant Manager - Customer Service
Shubham Housing Development Finance Co. Ltd
11.2020 - Current
Officer - Customer Service
Ummeed Housing Finance Private Ltd
01.2020 - 08.2020
Officer - Customer Service
Indiabulls Housing Finance Ltd
12.2018 - 01.2020
Bachelor of Commerce
Girls College Sector -14
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