Aarti Sharma
Healthcare Operations
Bavdhan, Pune
Summary
Experienced professional with more than 15 years of experience in Operations and Administration. Looking for opportunities in the field of Hospital Operations and Administration and Management.
Versatile Senior Manager specializing in operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
18
18
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Senior Manager Group Operations
Lopamudra Group of Hospitals
05.2024 - Current
- Operational Management: Oversee the overall operations of the hospital, ensuring efficient and effective delivery of services.
- Departmental Management: Supervise and coordinate the activities of various departments, including nursing, radiology, laboratory, and pharmacy.
- Patient Flow Management: Ensure smooth patient flow, minimizing wait times and optimizing resource utilization.
- Quality and Safety: Implement and monitor quality and safety initiatives, ensuring compliance with regulatory standards.
- Staff Management: Lead, motivate, and develop a high-performing team of healthcare professionals.
- Budgeting and Cost Control: Manage departmental budgets, ensuring cost-effective operations and optimal resource allocation.
- Communication and Collaboration: Foster effective communication and collaboration among hospital staff, physicians, and external stakeholders.
- Compliance and Regulatory Affairs: Ensure compliance with relevant laws, regulations, and accreditation standards.
- Performance Improvement: Analyze performance metrics, identify areas for improvement, and implement corrective actions.
- Special Projects: Lead special projects and initiatives as assigned by the Hospital Administrator/CEO.
Operations Manager
Jupiter Hospital
07.2023 - 05.2024
- Operational Management: Oversee the overall operations of the hospital, ensuring efficient and effective delivery of services.
- Departmental Management: Supervise and coordinate the activities of various departments, including nursing, radiology, laboratory, and pharmacy.
- Patient Flow Management: Ensure smooth patient flow, minimizing wait times and optimizing resource utilization.
- Quality and Safety: Implement and monitor quality and safety initiatives, ensuring compliance with regulatory standards.
- Staff Management: Lead, motivate, and develop a high-performing team of healthcare professionals.
- Budgeting and Cost Control: Manage departmental budgets, ensuring cost-effective operations and optimal resource allocation.
- Communication and Collaboration: Foster effective communication and collaboration among hospital staff, physicians, and external stakeholders.
- Compliance and Regulatory Affairs: Ensure compliance with relevant laws, regulations, and accreditation standards.
- Performance Improvement: Analyze performance metrics, identify areas for improvement, and implement corrective actions.
- Special Projects: Lead special projects and initiatives as assigned by the Hospital Administrator/CEO.
Service Manager
365 Medicare Pvt. Ltd
11.2021 - 06.2023
- To champion the Rota, its plans and updates for each carer based on input from the on-ground team and carer availability.
- To schedule, monitor, change, update and/or modify Rota as demanded by the situation.
- To follow-up via portal messaging or outbound calling where required with carers or on-ground team of carer appointment delays or changes.
- To plan allocations, journey plans, and/or carer duty rosters as required in conjunction with Management Team in the UK.
- To work in conjunction with the India Operations Head for smooth work transition between the carers and the two geographical teams.
- To develop and lead a team of service agents to increase the efficiency of the process and the on-ground team so as to help achieve company objectives.
- To create, develop and update a structure of SOPs where required to facilitate a smooth transition for new team members as needed.
- To understand, learn and champion the planning portal so as to make maximum use of its advantages and help the company achieve its targets.
- To be the first point of contact for inbound calls when the role is assigned and direct it to the appropriate divisions.
- To train the team to take over as the first point of contact and monitor for maximum efficiency.
- To participate in all training requirements essential to the role.
- To communicate with relevant local bodies and/or entities for achieving assigned tasks.
- To handle any other tasks as assigned by the India Operations Head or UK Management Team.
Manager HR
I Doc Screening Solutions
11.2017 - 03.2020
- Extensive experience of active networking and relationship building in relevant markets.
- Excellent in headhunting both IT and Non-IT requirements.
- Significant experience of successful direct sourcing.
- Highly Knowledgeable of employment legislation.
- Competency based interviewing & assessment skills (both in design and implementation).
- Understands and uses HR processes.
- Develop significant and rewarding relationships with both Line.
- Previous recruitment experience required.
- Screen recruiter candidates by giving realistic preview of recruiter role to assess engagement and potential fit in order to enhance hiring manager's comprehensive picture of hirability.
Proprietor
Medicare Pvt. Ltd
03.2014 - 04.2017
- Handling the pharmaceutical business.
- Direct sale of medicines over the counter.
- Dealing with Medical Practitioners and medical representatives.
- Maintaining customer's data and medicinal requirements of regular customers.
- Maintaining all the purchase and sales bills.
- Maintaining the schedule H1 drug's purchase and sell records.
- Checking on profit and loss statements regularly.
- Updating with the new rules and regulations of pharmaceutical business.
- Paying GST and other taxes on time.
- Paying and calculating staff's salary.
Program Manager
Radius Hospitality Concepts
07.2010 - 03.2011
- Handling loyalty programs of five star and heritage hotels.
- Dealing with the team of sales associates to sell the loyalty programs.
- Reaching out potential clients to increase the sales.
- Coordinating with the hotel staff for bookings and cancellations.
- Keeping a record of monthly sales target and making a plan to achieve goals.
- Making lucrative incentive plan for team in order to increase sales.
Team Manager - Operations
SMC Global Pvt. Ltd
02.2009 - 04.2010
- Ensuring SLA's - Productivity, Logins & Quality.
- Control day-to-day operations and performance of the team.
- Overall charge of Process Delivery function in an efficient manner with adherence to the client SLAs and agreed cost parameters.
- Management of Delivery Quality to maintain high standards and towards building company's reputation.
- Periodical review with the Team Manager - Operations about the Reports, Leads Analysis, Quality Review & overall daily performance.
- Designing and preparing the process flow charts and process manuals.
- Monitoring performance of team and taking necessary action when required.
- MIS & Reports which included Daily / Weekly & Monthly Reports.
- Identifying trends and needs of the process.
- Conducting performance appraisal of the team, discussing their performance and giving them guidelines as to how to work better and improve their overall performance.
- Identifying Quality and Training needs.
Asst. Front Desk Manager
P&O Cruises
11.2007 - 09.2009
- Observing and managing all the front desk activities as followed.
- Check-in and check out log.
- Processing payments.
- Guest complaints.
- Maintenance requests.
- Phone operator.
- Lost and found logs.
- PA announcements.
- Money exchange.
Education
Diploma in Aviation - hospitality and travel management
Frankfinn Institute
Bachelor's degree - B. Pharmacy
Pune University
Pune, MaharashtraSkills
Experienced in office management
Effective communication
Client support
Proficient in organization techniques
Effective leadership
Skilled in MS Office tools
Customer relationship management
Microsoft Office
Goal-oriented planning
Talent development
Operational efficiency management
Resource allocation
Comprehensive planning for operations
Reporting proficiency
Report management
Process optimization
Organizational messaging
Human resources management
Certification
Pharmacist
Highest Career Level
15+ years experience
Personal Information
- Total Experience: 15
- Administrative Assistance
- Healthcare
- Hospitality & Tourism
- Medical Information
Timeline
Senior Manager Group Operations
Lopamudra Group of Hospitals
05.2024 - Current
Operations Manager
Jupiter Hospital
07.2023 - 05.2024
Service Manager
365 Medicare Pvt. Ltd
11.2021 - 06.2023
Manager HR
I Doc Screening Solutions
11.2017 - 03.2020
Proprietor
Medicare Pvt. Ltd
03.2014 - 04.2017
Program Manager
Radius Hospitality Concepts
07.2010 - 03.2011
Team Manager - Operations
SMC Global Pvt. Ltd
02.2009 - 04.2010
Asst. Front Desk Manager
P&O Cruises
11.2007 - 09.2009
Bachelor's degree - B. Pharmacy
Pune University
Diploma in Aviation - hospitality and travel management
Frankfinn Institute