Aarti Sodhiya
Ambala
Summary
To gain a position as a Supply Chain solution provider where I can use my analytical skills, problem-solving abilities, and organizational talents to drive process improvements.
A result oriented professional with rich experiences in Supply Chain & Logistics, MIS, Data Analysis, Vendor & Client Management, Payment collection, key account management.
Overview
9
9
years of professional experience
Work History
Key Account Manager
M/s CJ Darcl Logistics Ltd
02.2020
- Client Relationship Management: Build and maintain strong, long-lasting customer relationships
- Act as the lead point of contact for any and all matters specific to key accounts
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Operations and Service Delivery: Coordinate with operations teams to ensure timely and accurate service delivery
- Monitor key performance indicators (KPIs) to ensure service levels are met
- Address and resolve any service issues or discrepancies
- Financial Management: Manage account budgets and forecast revenue streams
- Negotiate contracts and pricing with clients
- Ensure timely invoicing and collection of payments
- Reporting and Analysis: Prepare regular reports on account status and performance metrics
- Conduct analysis on customer feedback, service delivery, and market conditions
- Provide insights and recommendations to senior management based on data analysis
- Cross-functional Collaboration: Work closely with internal teams, including operations, finance, and customer service, to ensure client requirements are met
- Liaise with the supply chain and logistics teams to optimize processes and improve efficiency
- Customer Satisfaction and Retention: Conduct regular reviews with clients to ensure their satisfaction
- Develop and implement strategies to enhance customer retention
- Address any issues or concerns raised by clients promptly and effectively
- Compliance and Risk Management: Ensure all activities comply with company policies and legal regulations
- Identify potential risks and develop mitigation strategies
- Training and Development: Train and mentor junior account managers and other staff members
- Participate in continuous professional development activities to stay current with industry best practices.
Branch Manager
M/s Max Pacific Logistic Pvt. Ltd
08.2019 - 01.2020
- Responsible for the quality check as per standard parameter
- Responsible and oversee the day to day Hub activities
- Ensure effective planning, co-ordination and execution of hub operations
- Ensure compliance with all safety, hygiene and health Standards/Procedures
- Ensure the final dispatch of product
- Check customer return and send report to respective department
- Taking care of all inward
- Inventory & Shipment Status
- Responsible for the Training and Development, Provide assistance to complete Quality check.
Branch Manager
M/s On Dot Couriers & Cargo Pvt. Ltd
06.2018 - 08.2019
- Ensure timely Connectivity All Load By Air / Road / By Hand /By Co-landing
- Maintain record of Off Load material / Dox and Non -Dox
- Real time Escalation of Short / Excess Material
- Arrange timely pickups / Delivery
- Responsibility of Rise the timely Bills to Business Associate (BA)/Client
- Following Responsible for the quality check as per standard parameter
- Responsible and oversee the day to day Hub activities
- Ensure effective planning, co-ordination and execution of hub operations
- Ensure compliance with all safety, hygiene and health Standards/Procedures
- Ensure the final dispatch of product
- Check customer return and send report to respective department
- Taking care of all inward
- Inventory & Shipment Status
- Responsible for the Training and Development, Provide assistance to complete Quality check
- Up with clients and Business Associate(BA) for timely receiving of payments and maintaining records of deduction and claims
- Maintaining good reputation with customers so as to enhance existing business share and also to generate leads for Pan India business
- Making monthly performance report of our “on time delivery” for our key clients
- Acting as a key decision maker for operations
- Handling issues pertaining to claims & insurance from customer & our vendors
- Preparing MIS report to various client & evaluating our service.
Customer Care / Senior CRM / Branch Manager
M/s Max Pacific Logistic Pvt. Ltd
07.2010 - 05.2018
- Responsible for the quality check as per standard parameter
- Responsible and oversee the day to day Hub activities
- Ensure effective planning, co-ordination and execution of hub operations
- Ensure compliance with all safety, hygiene and health Standards/Procedures
- Ensure the final dispatch of product
- Check customer return and send report to respective department
- Taking care of all inward
- Inventory & Shipment Status
- Responsible for the Training and Development, Provide assistance to complete Quality check.
Skills
- Client Relationship Building:
- Communication Skills
- Sales and Negotiation:
- Business Acumen:
- Market Awareness:
- Problem-Solving:
- Time Management:
- Strategic Thinking & Planning
Languages
English, Hindi
Timeline
Key Account Manager
M/s CJ Darcl Logistics Ltd
02.2020
Branch Manager
M/s Max Pacific Logistic Pvt. Ltd
08.2019 - 01.2020
Branch Manager
M/s On Dot Couriers & Cargo Pvt. Ltd
06.2018 - 08.2019
Customer Care / Senior CRM / Branch Manager
M/s Max Pacific Logistic Pvt. Ltd
07.2010 - 05.2018
Qualification
- Completed 10th from Haryana Board
- Completed 12th from Haryana Board
- Completed BA Graduation from Lovely Professional University
- MBA is pursuing from the Lovely Professional University
Personal Information
- Hobbies: Listening to Music, Traveling
- Father's Name: Sh. Om Prakash
- Date of Birth: 08/19/86
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Highlightsachievements
Certificate of Performance Beyond the Boundaries During the COVID-19 from CJ Darcl Logistics ltd.
Qualification
- Completed 10th from Haryana Board
- Completed 12th from Haryana Board
- Completed BA Graduation from Lovely Professional University
- MBA is pursuing from the Lovely Professional University
Personal Information
- Hobbies: Listening to Music, Traveling
- Father's Name: Sh. Om Prakash
- Date of Birth: 08/19/86
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
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