Summary
Work History
Education
Skills
Accomplishments
Additional Information
Personal Information
Timeline
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Aarti Vohra

New Delhi

Summary

Seeking employment as a QA Analyst with an organization that offers opportunities for professional growth and development.

Work History

Executive in Reservation Department

Spicejet Airlines
  • Contributed to increased company revenue by upselling additional travel services such as hotel bookings and car rentals.
  • Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and uptodate.
  • Demonstrated adaptability by seamlessly transitioning between different software systems and airline-specific reservation platforms as needed.
  • Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Quality Analyst

Spicejet Airlines
- Current
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Identified areas of improvement for agents through thorough analysis of recorded calls.
  • Improved overall customer satisfaction by providing constructive feedback to call center agents.
  • Completed root cause analyses for recurring issues identified during the QA process, leading to more efficient problem-solving methods within the organization.
  • Contributed to the design and delivery of agent training modules, focusing on critical skills such as active listening, empathy, and conflict resolution.
  • Developed comprehensive reports on agent performance, contributing to staff training and development initiatives.
  • Enhanced call quality by monitoring and evaluating customer interactions with agents.

Education

Bachelor of Arts - Bachelor of Journalism & Mass Communication BJ(MC)

MBICEM , GGSIPU
New Delhi, India

PGDAPR - Advertising And Public Relations

Guru Jambheshwar University of Science & Technolog
Hisar, India

Master of Arts - Mass Communication

Guru Jambheshwar University of Science & Technolog
Hisar, India

Skills

  • Training and mentoring
  • Quality Control Checks
  • Effective Communication
  • Developing Quality Standards
  • Analytical Skills
  • Workload Management
  • Quality Improvement
  • Giving Constructive Feedback
  • Coaching and Mentoring
  • Feedback Delivery
  • Multitasking Abilities

Accomplishments

  • Intern with ‘NNS Media Group – Meri Delhi’ under Editorial Department as a Reporter
  • Intern with ‘Public Talk of India’ under Editorial Department as a Reporter and Designer
  • Intern with ‘Haut Monde India’ (Magazine) under Editorial Department as an Online Content Writer and Designer
  • Awarded with trophy and first position in “Newspaper making” organized by University School of Mass Communication, Mediakash
  • Worked as content writer in Techride, MBICEM issue.
  • Worked as content writer and designer in News Call, MBICEM issue.
  • Awarded a certificate from National Institute for Entrepreneurship and Small Business Development (NIESBUD), Ministry of Skill Development and Entrepreneurship, Govt. of India.
  • Achieved 2nd prize in Essay writing competition Organized by Tata Group
  • Participate in International Computers Olympiad and got Gold Medal
  • Achieved 3rd position (Senior) in Gurmat Quiz Competition



Additional Information

PUBLICATIONS:

Several publications of English &Hindi Articles, Opinions and Poems in-

  • Youngmind & Superkidindia weekly newspaper
  • Meri Dilli Weekly Newspaper
  • Public Talk of India Weekly Newspaper
  • Haut Monde Online Website



WEBSITES:

  • Website: http://aartivohra3.wix.com/kids-hygiene
  • Blog: http://kidshygiene.blogspot.in/
  • E-Magazine: http://www.joomag.com/magazine/kiddie/0643507001459785018
  • Short Film: https://www.youtube.com/watch?v=aSQp8Fkzlw0
  • Photo Story: http://kidshygiene.blogspot.in/search?updated-max=2016-04-15T18:00:00%2B05:30&max-results=7&start=7&by-date=false
  • Powtoon Presentation: http://www.youtube.com/watch?v=oZXyqrfiS0M

Personal Information

  • Father's Name: Mr. Shiv Ram Vohra
  • Date of Birth: 05/15/94
  • Nationality: Indian
  • Marital Status: Married

Timeline

Executive in Reservation Department

Spicejet Airlines

Quality Analyst

Spicejet Airlines
- Current

Bachelor of Arts - Bachelor of Journalism & Mass Communication BJ(MC)

MBICEM , GGSIPU

PGDAPR - Advertising And Public Relations

Guru Jambheshwar University of Science & Technolog

Master of Arts - Mass Communication

Guru Jambheshwar University of Science & Technolog

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