Aarti Waghmare

I am an investigator with holistic knowledge Selling Partner Support and resolving egregious and complex escalated customer contacts and cases. As a results-oriented Transaction Risk Investigator and Customer Service Specialist, I bring a unique blend of analytical prowess, exceptional communication, and top-notch customer service to the table. With a passion for investigation and a knack for understanding customer needs, I thrive in dynamic environments, where every challenge is an opportunity to shine. As an ambitious person with a flair for technology, I am looking to combine my analytical expertise with cutting-edge technical skills to solve intricate puzzles and bring clarity to challenging situations. With a solid foundation in investigation and a deep understanding of modern tools, I am poised to thrive in an ever-evolving landscape where data-driven insights are paramount. Thorough professional with in-depth understanding of applicable laws. Works great with fellow attorneys, support staff, and other stakeholders to meet legal demands. Record of success with issues.

Worked as a Process trainer for International Phones team in NA OU. -Managed the team of 21 agents from onboarding till graduation. -Hands on experience on managing leaves, Report building and publishing with the team and leadership, handling compliances as per disciplinary grid. -Auditing contacts and sharing feedbacks with agents. -Deep dive and performance improvement action plans. -Successfully delivered results in ATI (Amazon Technology and Innovation Learning) training pilot batch and contributed on the ATI module improvement by identifying flaws.

• 3 consecutive wins of Fortnight award in team for maintaining highest team performance for NA specialty team. 1st place best Rookie of the Quarter in TOD role for highest RAP performance of the International Phones team across ATI Pilot and BAU batches.