Account Manager proficient in customer relations, sales and strategic planning. Demonstrates track record of success in highly competitive market setting. Resourceful Account Manager with client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Senior Account Manager
Oracle Solution Services (India) Pvt. Ltd.
Noida
12.2021 - Current
Sell Oracle Unbreakable Linux Support program (different levels) to companies having any flavor of Linux implementation to secure their IT investments directly or via partners.
Have expertise across verticals like Public Sector, Retail, Wholesale, Manufacturing, Professional services, Holding Companies, Professional Services, IT for UK & Ireland region.
Creating and nurturing a consistently strong pipeline upwards of 3X of my quarterly quota.
Negotiate pricing and contractual terms, ownership of tender responses, delivery/invoicing of forecasted revenue within the region
Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
Managed budget planning and forecasting for implementing a targets sales strategy.
Research emerging industry trends, applications, and concepts to enhance products and services.
Quarterly Business Reviews with the existing customers to ensure customer satisfaction and keep engagements on schedule and to understand the future roadmaps
Work very closely with the Government of United Kingdom, Government of Scotland, Government of Ireland, National Shared Services, Government Communications Planning Directorate, Department of Health-UK, Specsavers Optical Group, SHEL Holdings, Kingfisher Plc, Aptiv Plc and many more.
Managed Partnerships with Hotel Chains (Regional & Global), Third-party planners, Management Companies and Individual hotels in APAC & EMEA region. Guide the planners with Site Selection and RFP tool using the Cvent Supplier Network-that in turn helped generate MICE business for the hotel partners.
Work closely and maintain relationships with the hotel chains as well as event planners in the region to ensure revenue growth on both sides.
Worked closely with regional corporate contacts for major clients (Accor, Four Seasons, Shangri-La and Jumeirah) to create advertising campaigns & implement automation software.
Collaborated with marketing team and created sales campaigns that catapulted market share gains.
Built trust, salvaged damaged relationships and won back clients.
Worked closely with one of the biggest clients like ATS Markus, Sanofi, HelmsBriscoe and Intas Pharmaceuticals Ltd. to source RFP volumes in the region.
Highlight the value proposition of Cvent Hospitality Cloud with products influencing 70% of hotel's revenue.
Ensure that the sourcing volume grows by 25%-30% every year by delivering effective training sessions to event and meeting planners.
Enhanced business growth through new customer acquisition, customer retention and growth opportunities with current customer base despite sluggish economy.
Senior Sales Executive
Cvent
Gurugram
07.2018 - 05.2020
Addressed Eastern & Western Europe, UK & Ireland, Middle East, and APAC markets
Served as an initial point of contact with the product users and prospective customers and communicated the value of online advertising as it relates to generating new business.
Created and nurtured a consistently strong pipeline.
Carried a bag of almost 1 million as a pipeline target for the year.
Consulted and nurtured prospective customers towards closure.
Assisted Marketing with Campaigning strategies with regional expertise.
Replicated successful results across multiple territory alignments .
Sales Executive
Cvent
Gurugram
04.2017 - 07.2018
Managed European market for Cvent hospitality products.
Onboarding new customers and nurturing them to add to the revenue funnel.
Driving product adoption in specified markets.
Driving Collaboration across multiple departments to achieve interproduct revenue growth.
Helping new hires getting skilled on the product.
Conducting various training sessions for current Supplier Response team and Pre Sales depending upon the requirement.
Quality Analyst
Personiv
Gurugram
07.2014 - 03.2017
Starting in B2C sales, eventually moved to Quality team and carried out the following responsibilities-
Identifying data integrity issues and enforcing all company approved policies and procedures and Identifying and reporting outliers.
Providing feedback to the agents and gauging improvement in the performance and providing recommendations for improvement based on the discovered issues caused by various factors.
Initiating corrective steps and looking for ways to improve quality based on timely analysis.
Performing Root Cause Analysis on the customers' feedback and the compliance metrics
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Education
Bachelor of Science - Computer Science
ACET
Amritsar
08.2009 - 06.2013
Skills
Customer Relations
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Accomplishments
Most Valuable Player ODP Sales EMEA Q4 FY22 at Oracle
Top contributor in ODP Sales EMEA FY22 with annual quota attainment of 297%
Achieved MVP ODP Sales EMEA Q1 FY23
Cvent Game Changer Award in 2017
Recognized as a Team Player several times and achieved the highest Quality Scores consistently over the last 4+ years at Cvent
Won Annual Quota Crusher consistently during my tenure at Cvent