AARYA AJITH

Roles and Responsibilities:

• Troubleshooting NetMRI/Network Insight product related configuration issues and provide remote technical support for the incidents to Infoblox customers and partners (NetMRI and NetworkInsight).
• Deep analysis of logs to find the cause of the issue to permanently fix the reported issues.
• Testing and replicating the customer issues in the lab to find issues, possible bugs, reporting to senior team to further engage the Engineering team.
• Provide prompt and accurate feedback to customers within SLA.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Creating knowledge base for the new issues that was found and fixed to help others if the similar issue reported by different customer.

• Troubleshooting of network devices that includes cisco routers and switches
• Providing L1 support to the clients
• Maintain the communication with the clients throughout the problem resolution process
• Configuration and Troubleshooting of Routers and Switches
• Handling inbound calls and web cases
• Creating tickets as per priority status
• Configuration of IP addresses and Access Lists
• Maximizing network performance through ongoing monitoring and troubleshooting
• Troubleshooting server reachability issues.