Aaryaveer Tomar
Noida
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IENERGIZER
Noida
10.2022 - 02.2025
- Answered customer inquiries via phone, email, and chat.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Executive
Indigo
Delhi
03.2022 - 10.2022
- Processed orders accurately and efficiently in accordance with company policies.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Provided technical support when necessary to resolve complex problems.
- Responded promptly to emails sent by customers seeking assistance.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Communicated effectively with team members to ensure timely response times for customers.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Education
MBA - International Marketing
Subharti University
Meerut07-2024
BBA - Marketing Management
Subharti University
Meerut07-2021
Skills
- Market research
- Data analysis
- Digital marketing
- Customer service
- Sales strategies
- Brand management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
IENERGIZER
10.2022 - 02.2025
Customer Service Executive
Indigo
03.2022 - 10.2022
MBA - International Marketing
Subharti University
BBA - Marketing Management
Subharti University