Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aaryaveer Tomar

Noida

Overview

3
3
years of professional experience

Work History

Customer Service Representative

IENERGIZER
Noida
10.2022 - 02.2025
  • Answered customer inquiries via phone, email, and chat.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Executive

Indigo
Delhi
03.2022 - 10.2022
  • Processed orders accurately and efficiently in accordance with company policies.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Provided technical support when necessary to resolve complex problems.
  • Responded promptly to emails sent by customers seeking assistance.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.

Education

MBA - International Marketing

Subharti University
Meerut
07-2024

BBA - Marketing Management

Subharti University
Meerut
07-2021

Skills

  • Market research
  • Data analysis
  • Digital marketing
  • Customer service
  • Sales strategies
  • Brand management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Customer Service Representative

IENERGIZER
10.2022 - 02.2025

Customer Service Executive

Indigo
03.2022 - 10.2022

MBA - International Marketing

Subharti University

BBA - Marketing Management

Subharti University
Aaryaveer Tomar