Summary
Overview
Work History
Education
Skills
Hobbiesandlikes
Place
Country
Degree
Languages
Extracurricular Activities
Disclaimer
Accoladesandappreciations
Jobrolesandresponsibilities
Affiliations
Languages
Accomplishments
Timeline
Generic
Aarzu Khanam Pathan

Aarzu Khanam Pathan

Jaipur

Summary

To work with an organization that enhance professional skills acquired through continuous learning and at the same time give chance to grow and strengthen so as to accomplish challenging task leading towards the growth and prosperity of organization. I have commitment to my work, ambitious, adaptable, flexible and self motivated personality. Along with this, I will prove myself with my best result- oriented capabilities for the benefit of organization. Experienced in quality assurance, with comprehensive knowledge of QA methodologies and tools. Strong background in identifying issues, conducting detailed root cause analysis, and implementing corrective actions to ensure high-quality standards are met. Demonstrated skills in maintaining compliance with industry regulations and company policies while driving continuous improvement initiatives. Previous work impact includes improved operational efficiency and product quality through effective QA strategies.

Overview

9
9
years of professional experience

Work History

QA

Teleperformance
Jaipur
06.2023 - 01.2025
  • Company Overview: Amazon Seller support
  • Amazon Seller support

Customer Care Executive

Teleperformance
Jaipur
05.2021 - 06.2023
  • Company Overview: Amazon Seller support
  • Provide knowledge to new joiners
  • Team handling and maintaining the deliveries
  • Monitored the work of individual representatives and of the team
  • Worked for solving problems of Amazon seller in deal creation, advertisements, coupons, various metrics of account health, listing creation, inventory issues, order related issues, payments issues
  • Amazon Seller support

Quality Analyst

ARCGATE
Udaipur
10.2019 - 03.2020
  • Created new plans and ensure whether the quality requirements adhere to the organization's policy
  • Posses knowledge of quality tools used in process
  • Implementing a plan with errors being fixed

Senior Research Analyst

ARCGATE
Udaipur
09.2017 - 09.2019

Research Analyst

ARCGATE
Udaipur
08.2016 - 08.2017
  • Customer satisfaction
  • Problem solving issues

Counsellor

Shree mateshwari vikas seva samiti (SMVSS) NGO
08.2015 - 05.2017
  • Company Overview: Government funded project on 'Targeted Interventions to prevent HIV/AIDS'
  • Government funded project on 'Targeted Interventions to prevent HIV/AIDS'

Education

Master of Science (M.Sc.) - Biotechnology

Dept of Biotechnology, MohanLal Sukhadia University (MLSU)
Udaipur, Rajasthan, India
09.2015

Bachelor of Science (B.Sc.) - Biotechnology

Mewar Girls College
Chittorgarh, Rajasthan, India
07.2013

Senior secondary examination -

Rajasthan Board of Secondary Education (RBSE)
Ajmer, Rajasthan, India
05.2010

Senior school examination -

RBSE
Ajmer, Rajasthan, India
07.2008

Skills

  • Knowledge of computer fundamental and functioning
  • Familiar with MS- Office (word, excel, power point), Internet and all search portals
  • QA planning, reporting, documentation, QC tools
  • Rajasthan State Certificate in Information Technology (RS-CIT) with 93%
  • Worked in Lead generation and customer support
  • Knowledge of Amazon workspace
  • Good at Communication Skills
  • Scientific Attitude Towards the work and Ability to grasp new things quickly
  • Ability to cope up with situation with full determination and confidence
  • Confident to perform my best in achieving tough targets
  • Critical thinking and time management
  • Flexible working approach
  • Able to work with cross-functional team

Hobbiesandlikes

  • Dancing
  • Cooking
  • Reading Novels and magazines
  • Music
  • Travelling and exploring new places

Place

Jaipur, Rajasthan

Country

India

Degree

M.Sc.- Biotechnology

Languages

  • Fluent in Hindi, English, Urdu
  • Knowledge of Gujrati, Punjabi and Rajasthani regional languages

Extracurricular Activities

Anchored 4 events at college level Participated in debate in annual function, 2012 at college level. Won 1st rank in dance competition of annual function, 2013 in college Organized more than 5 programmes at college level

Disclaimer

I hereby declare that the above information's are correct to the best of my knowledge and belief.

Accoladesandappreciations

  • Winner of Gargi Award in 2009 by Rajasthan board of secondary education.
  • Participated in model making in Science Fare (2009) at district level and secured first position.
  • Project work for one month at MGIMS (Mahatma Gandhi inst of management and science, Jaipur), 2012 in Department of biotechnology on 'Physiochemical analysis of different soil samples'.
  • Attended seminar of Biodiscovery group on 'Drug discovery technology' in 2014 at dept. of biotech, MLSU, Udaipur, Rajasthan, India.
  • Research project at CSIR-CFTRI, Mysuru (Central Food technology and research Institute) in Food Microbiology and fermentation technology department, 2015 on 'High throughput screening of Bacillus Spp. from Naturally fermented food samples'.
  • Participated in UGC sponsored two days National conference on Phytochemicals and functional foods: current situation and future prospects (PFFCSFP' 2015) at JSS college of science, Mysuru, Karnataka, India.

Jobrolesandresponsibilities

  • Research Analyst, Customer satisfaction, Problem solving issues
  • Quality Analyst, Created new plans and ensured quality requirements adhere to the organization's policy, Possess knowledge of quality tools used in process, Implemented a plan with errors being fixed
  • Customer Care Executive and Floor Support (CSM certified), Provided knowledge to new joiners, Team handling and maintaining the deliveries, Monitored the work of individual representatives and of the team, Worked for solving problems of Amazon seller in deal creation, advertisements, coupons, various metrics of account health, listing creation, inventory issues, order related issues, payments issues

Affiliations

· Winner of Gargi Award in 2009 by Rajasthan board of secondary education.

· Participated in model making in Science Fare (2009) at district level and secured first position.

· Project work for one month at MGIMS (Mahatma Gandhi inst of management and science, Jaipur), 2012 in Department of biotechnology on “Physiochemical analysis of different soil samples”.

Languages

Hindi
First Language

Accomplishments

· Attended seminar of Biodiscovery group on “Drug discovery technology” in 2014 at dept. of biotech, MLSU, Udaipur, Rajasthan, India.

· Research project at CSIR-CFTRI, Mysuru (Central Food technology and research Institute) in Food Microbiology and fermentation technology department, 2015 on “High throughput screening of Bacillus Spp. from Naturally fermented food samples”.

· Participated in UGC sponsored two days National conference on Phytochemicals and functional foods : current situation and future prospects (PFFCSFP’ 2015) at JSS college of science, Mysuru, Karnataka, India.

· Anchored 4 events at college level

· Participated in debate in annual function, 2012 at college level.

· Won 1st rank in dance competition of annual function, 2013 in college

· Organized more than 5 programmes at college level

Timeline

QA

Teleperformance
06.2023 - 01.2025

Customer Care Executive

Teleperformance
05.2021 - 06.2023

Quality Analyst

ARCGATE
10.2019 - 03.2020

Senior Research Analyst

ARCGATE
09.2017 - 09.2019

Research Analyst

ARCGATE
08.2016 - 08.2017

Counsellor

Shree mateshwari vikas seva samiti (SMVSS) NGO
08.2015 - 05.2017

Master of Science (M.Sc.) - Biotechnology

Dept of Biotechnology, MohanLal Sukhadia University (MLSU)

Bachelor of Science (B.Sc.) - Biotechnology

Mewar Girls College

Senior secondary examination -

Rajasthan Board of Secondary Education (RBSE)

Senior school examination -

RBSE
Aarzu Khanam Pathan