Aasavari Chaturvedi

Magic Billion is an International Mobility Company that provides a skilled workforce to the global market. In my role as an Assistant Manager, Client Engagement, I have demonstrated strong abilities in client interaction, candidate management, and operational efficiency. My key responsibilities include:

• Client Relationship Management: Successfully handling key clients in the USA (Worldwide Student Exchange, IEE), Germany (Freiburg X5), Russia (Bomont), and Australia (AISRS). Ensuring high levels of client satisfaction through proactive communication and timely resolution of queries.
• Candidate Screening and Preparation: Conducting introduction interview rounds for potential candidates, ensuring they meet client requirements before presentation. Managing preparation rounds to equip candidates for successful client interactions.
• Database Management: Efficiently handling and updating candidate and client databases to ensure accurate and up-to-date information.
• Front-facing Client Interaction: Acting as the primary point of contact for clients, addressing their needs, and fostering strong professional relationships.
• Sourcing and Recruiting: Identifying and sourcing qualified candidates to meet the specific needs of international clients, ensuring a smooth and effective recruitment process.
• Through these responsibilities, I actively contribute to the growth and success of Magic Billion by ensuring the delivery of top-tier talent to global markets and maintaining strong, lasting client relationships.
• Supervised day-to-day operations to meet performance, quality and service expectations
• Improved customer satisfaction by addressing and resolving complaints promptly
• Collaborated with the management team to develop strategic plans for business growth and improvement

• Delivered cross-functional projects and digital transformation programmes within agreed targets.

• Balanced priorities of complex stakeholder groups for positive programme outcomes.

• Consolidated programme statuses and distributed delivery and key milestone updates.

• Led budget discussions, balancing customer and company needs.

• Identified programme cost, quality and delivery issues and proposed remedial action.

• Evaluated customer demand for improved forecasting and business planning.

• Strengthened traceability by developing organisational filing systems for notes, reports, and progress documentation.

• Established positive, productive contractual and commercial customer relationships.

• Formed and sustained strategic relationships with clients.

• Increased efficiency, effectiveness, and profitability by managing team productivity, costs, and budgets.

• Delivered high level of service to customers in effort to build upon future relationships.

• Met individually with employees to offer feedback and insight on job tasks based on careful review.

• Delivered speeches at events and conferences to raise brand awareness.

• Established professional relationships with business partners, stakeholders & authorities to develop trust, rapport, and reliability.

As a key member of the monitoring and evaluation team, I assessed project implementation and outcomes for various stakeholders, including JP Morgan, Quess Alliance, Microsoft, Syntel, Vodafone, American Tower Company, and Mahindra Finance.

• Generated monthly LMS reports, state-wise attendance reports, and conducted data analysis, while also crafting impactful case studies for beneficiaries.
• Played a pivotal role in Vodafone's Financial Literacy program by designing a questionnaire, conducting financial literacy surveys, and making survey calls in Jharkhand and West Bengal.
• Developed case studies for beneficiaries in Quess Alliance, Microsoft, and Syntel projects.
• Facilitated JP Morgan project by assessing candidates' eligibility for NIIT Foundation courses, ensuring successful enrollment, and facilitating placement opportunities.
• Integral part of the operations team, responsible for system improvement calls, including checking data duplicacies, verifying student enrollments, identifying dropouts, and understanding their reasons.
• Executed survey calls for Mahindra Finance project, focusing on enhancing digital literacy among beneficiaries.
• Engaged in system improvement calls for the delivery team, contributing to operational efficiency.
• Beyond my role in impact assessment, actively contributed to content creation for spoken English classes. Designed and delivered sessions to enhance spoken English skills, serving as a facilitator for students preparing for placement.

Worked with Piramal Sarvajal, part of the Piramal Foundation Group, as an intern for a month. The project activities involved designing CSR Questionnaire, interaction with companies and preparation of detailed report on CSR activities by these companies. The final study report was submitted to Mrs. Sarita Bhatia, Senior Regional Head of Piramal Sarvajal ltd.