AASHA PANWAR
Ujjain
Summary
Motivated and detail-oriented professional with over 4 years of experience in customer service and business development. Proven ability to manage customer relationships, drive business growth, and utilize various office and data analysis tools. Known for problem-solving skills, punctuality, and a proactive attitude toward continuous improvement.
Overview
4
4
years of professional experience
Work History
Customer Care Relationship Manager
Bakersville India Pvt. Ltd.
09.2023 - 03.2025
- Managed customer interactions and resolved issues to enhance satisfaction.
- Organized, sorted data and digitized large datasets for internal reporting and analysis.
- Utilized SAP for order processing, inventory checks and customer account management.
- Recognized for punctuality and efficiency and multi-tasking across different job function.
Business Development Executive
Q Connect (Myntra)
10.2022 - 08.2023
- Handled inbound calls and email communication to resolve customer issues and queries.
- Completed 80+ customer tasks daily, ensuring timely responses and accurate resolutions.
- Maintained high customer satisfaction through professional communication and problem-solving.
- Collaborated with internal teams to escalate and resolve customer issues.
Business Development Associate
Tracknovate Technologies Pvt. Ltd.
03.2022 - 08.2022
- Promoted and provided Amazon franchise to customer.
- Conducted 200+ outbound call daily, working on a target- based sales process.
- Achieved sales goals by effectively explaining franchise benefits and addressing customer queries.
Outbound Customer Representative
Advitas Organization
02.2021 - 02.2022
- Managed a team of 7-8 sales representative, guiding them in field credit card sales.
- Worked on PAN-India level, handling sales campaigns in Madhya Pradesh as well as other states.
- Conducted on-field client interaction to promote and sell credit cards.
- Trained and motivated team members to achieve daily and monthly sales targets.
- Coordinated with management to plan sales strategies, resulting in consistent performance improvement.
Education
Master of Science - Biochemistry
School of Biochemistry
Indore06-2017
Bachelor of Science - Science
PG College
Khargone05-2015
High School Diploma -
Aaditya Vidya Vihar
Khargone05-2012
Senior Secondary -
Kendriya Vidyalaya
Khargone05-2010
Skills
- Customer Relationship & Communication
- Complaint handling and Escalation management
- Outbound & Inbound Communication
- Customer Retention Strategies
- Business Development & Sales
- Lead Generation
- Upselling & Cross-Selling
- CRM Tools (Customer Relationship Management Software)
- Tally ERP
- SAP(Order management, Data sorting, Reports, Analysis)
- Microsoft Excel
- Microsoft Word & PowerPoint
- Data Entry & Analysis
- Soft Skills & Leadership
- Team Collaboration
- Problem Solving & Critical Thinking
- Time Management
Accomplishments
- Certificate of Punctuality – Bakersville India Pvt. Ltd.
- Typing Speed Certification.
- Developed and implemented a streamlined customer account database, improving data retrieval efficiency by 40%.
- Successfully managed over 100 customer interactions weekly, maintaining a satisfaction rating above 90%.
- Spearheaded a feedback system that led to a 15% improvement in customer retention.
- Trained and mentored new team members in CRM tools and customer communication standards.
- Participated in corporate workshops on leadership and time management, applying insights to improve daily task execution.
Timeline
Customer Care Relationship Manager
Bakersville India Pvt. Ltd.
09.2023 - 03.2025
Business Development Executive
Q Connect (Myntra)
10.2022 - 08.2023
Business Development Associate
Tracknovate Technologies Pvt. Ltd.
03.2022 - 08.2022
Outbound Customer Representative
Advitas Organization
02.2021 - 02.2022
Master of Science - Biochemistry
School of Biochemistry
Bachelor of Science - Science
PG College
High School Diploma -
Aaditya Vidya Vihar
Senior Secondary -
Kendriya Vidyalaya
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