Aashana Mishra
Collections Specialist
Mumbai
Summary
- Experienced Collections Specialist bringing 10 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
- Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Collections Specialist 1
JPMorgan Chase & Co.
Mumbai
03.2023 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Senior Sales Associate
Infinity Funding
Mumbai
01.2022 - 02.2023
- Worked as a senior Business Loan Advisor for Infinity Funding and catered to businesses in U.K. and Scotland.
- We helped businesses raise funds through major lenders.
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Generated sales leads and cold called potential customers.
Sr. Customer Service Associate- Voice
Teleperformance
Mumbai
06.2021 - 12.2021
- I worked as a senior Customer Service Associate for the claims department for customers banking with JPMorgan Chase.
- We serviced checking and savings account holders for Chase bank in The United States.
- We registered and investigated fraudulent activities and provided solutions and refunds.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Mentored team members to enhance professional development and accountability in workplace.
Business Development Manager
Good Luck FIn Solutions Pvt. Ltd.
Mumbai
01.2018 - 06.2021
- I was into loan syndication (S.M.E., retail, private equity, working capital) and taking care of end to end loan processing and raising funds for needy borrowers through major banks and financial institutions.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
Sr. Loan Officer
Round Point Consultancy Pvt. Ltd.
Mumbai
03.2016 - 01.2018
- I worked as a Sr. Loan officer with this organization servicing Houston Home Loans.
- Post the lead is generated I used to handle the entire loan process for the borrower from qualifying the borrower till the disbursement of the loan. We serviced four states (Texas, California, South Dakota and Florida).
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
Senior Collections Specialist
First Source (American Express)
Mumbai
11.2014 - 02.2016
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- I was responsible for reaching out to customers to collect payment for overdue bills for their American Express credit cards.
Senior Customer Service Executive
Serco (Barclays Debit Card Fraud)
Mumbai
06.2013 - 07.2014
- Started as a Customer Service Executive and moved to Sr. Customer Service executive for the fraud department for Barclays Bank.
- We serviced bank account holders for Barclays bank in U.K.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Evaluated interactions between associates and customers to assess personnel performance.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Arts - English Literature, Social Science
06.2012 - 10.2015
High School Diploma -
06.2009 - 10.2011
Skills
Finance
undefinedHobbies
- Swimming
- Listening to music
- Travelling
- Social Services
Timeline
Collections Specialist 1 - JPMorgan Chase & Co.
03.2023 - Current
Senior Sales Associate - Infinity Funding
01.2022 - 02.2023
Sr. Customer Service Associate- Voice - Teleperformance
06.2021 - 12.2021
Business Development Manager - Good Luck FIn Solutions Pvt. Ltd.
01.2018 - 06.2021
Sr. Loan Officer - Round Point Consultancy Pvt. Ltd.
03.2016 - 01.2018
Senior Collections Specialist - First Source (American Express)
11.2014 - 02.2016
Senior Customer Service Executive - Serco (Barclays Debit Card Fraud)
06.2013 - 07.2014
University Of Mumbai - Bachelor of Arts, English Literature, Social Science
06.2012 - 10.2015
Mithibai College Of Arts - High School Diploma,
06.2009 - 10.2011
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