Aashi Gupta
Ghaziabad
Summary
Results-driven Operations Team Lead with expertise in customer relations and conflict resolution. Demonstrating sound judgment and a self-directed mindset, capable of efficiently tackling complex challenges. Experienced in setting team targets, monitoring performance, and fostering inclusiveness within teams. Proficient in Amadeus, Sabre, and Farelogix, committed to driving operational excellence.
Overview
4
4
years of professional experience
Work History
Operations Team Leader
Air India, iEnergizer
09.2023 - Current
- Company Overview: A major airline company with a commitment to exceptional customer service
- Resolved client disputes promptly.
- Designed effective communication systems to ensure prompt information sharing within teams and with clients.
- Fostered a sense of inclusion and diversity among team members.
- Implemented changes derived from continuous assessment of KPIs.
- Consistently met deadlines for addressing customer concerns, enhancing overall satisfaction.
- Enhanced efficiency by optimizing team workflows.
- Offered coaching designed to drive continuous improvement.
Operations Team Leader
Odigeo, IGT Solution Pvt. Ltd
08.2022 - 08.2023
- Delivered tailored services supporting global travel industry demands.
- Facilitated dispute management to sustain a harmonious workplace.
- Delivered consistent support to direct reports, swiftly resolving issues.
- Supported the professional growth of staff by fostering leadership development.
- Measured effectiveness of team members in comparison to predefined standards at regular intervals.
- Elevated client ratings by ensuring adherence to established service benchmarks.
- Boosted company morale through strategic employee recognition programs.
Process Associate
Expedia, IGT Solution Pvt. Ltd
07.2021 - 07.2022
- Premiere destination for online travel bookings.
- Coordinate schedule changes for airlines on a day-to-day basis.
- Coordinate unwanted changes in line with departure timelines.
- Determine distinct classifications of uncancelled segments.
- Update clients on alterations and information using email communication.
- Handled intricate scenarios like cabin downgrades and modifications in connect time requirements.
- Processed and verified airline ADM transactions.
Education
MBA - Operations Management
Institute of Management Technology (center for distance learning)
04.2021
Bachelor of Arts - English
Maharaja Agrasen College, University of Delhi
Delhi04.2018
HSC - Commerce
C.B.S.E
04.2015
SSC -
C.B.S.E
04.2013
Skills
- Issue triaging
- Compliance requirements
- Team member training
- Safety practices
- Software knowledge
- Efficiency optimization
- Scheduling management
- Quality assurance
- Production planning
- Capacity planning
- Workforce planning
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hobbies and Interests
- Painting
- Cooking
- Music
- Photography
- Reading
- Dancing
Timeline
Operations Team Leader
Air India, iEnergizer
09.2023 - Current
Operations Team Leader
Odigeo, IGT Solution Pvt. Ltd
08.2022 - 08.2023
Process Associate
Expedia, IGT Solution Pvt. Ltd
07.2021 - 07.2022
MBA - Operations Management
Institute of Management Technology (center for distance learning)
Bachelor of Arts - English
Maharaja Agrasen College, University of Delhi
HSC - Commerce
C.B.S.E
SSC -
C.B.S.E
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