Aashi Pande
Indore
Summary
Customer Support Specialist experienced in resolving customer issues and enhancing satisfaction, achieving a 95% satisfaction rate. Managed high volumes of inbound calls while maintaining strong client relationships and driving loyalty. Delivered effective communication and organizational skills through appointment scheduling and email management.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
Work History
Customer Support Specialist
Aashi
Indore
- Assisted customers with inquiries and resolved issues through various communication channels.
- Maintained knowledge of company products to address customer concerns effectively.
- Conducted follow-up communications to ensure customer satisfaction post-interaction.
Receptionist
Aashi
Indore
- Managed incoming calls and routed them to relevant staff members.
- Scheduled appointments and maintained the calendar for office meetings.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Bachelor of Science - Medicinal And Pharmaceutical Chemistry
DAVv
Indore 06.2025 - 06.2028
Skills
- Product knowledge
- Customer support
- Appointment scheduling
- Salesforce
- Email management
Languages
Hindi
First Language
English
Beginner (A1)
A1
Certification
- Basic computer automation
- Mahila bal vikash certificate of joined to parade
- Dance awards
Accomplishments
- Dancers of the school
Timeline
Bachelor of Science - Medicinal And Pharmaceutical Chemistry
DAVv
06.2025 - 06.2028
Customer Support Specialist
Aashi
Receptionist
Aashi