A highly driven and adaptable professional with over 2 years of experience at Amazon, specializing in program management, operations, and problem-solving. With a strong academic foundation from Delhi University, I bring a blend of hands-on corporate exposure and analytical acumen. Known for my ability to thrive in challenging, fast-paced environments, I am passionate about continuous learning and growth. I actively seek opportunities to contribute meaningfully, collaborate with like-minded professionals, and create a lasting impact in my field
• Helped improve the delivery efficiency of Amazon delivery associates and DSPs with the help of Amazon map data.
• Worked on tools like OSM – OpenStreetMap, Maps Correction Portal, etc. Worked on multiple projects/use cases such as – Safety, Mapillary, Missing Geometry, Voice of customers, Tile validation etc. for North America, Pan-EU.
• Oversaw and accountable for solving all the internal disputes created w.r.t Map Quality.
• Led a quality program by identifying the knowledge gaps and misinterpretations of SOPs among editors. Provided relevant KTs to the respective teams which in turn improved the actionability of individual editors/use-cases.
• Created Standard operating Procedures (SOPs) to simplify the existing process which will eventually improve the Driver delivery & navigation experience.
• Rigorous, learner-centered quality instructor for quality team in a blended learning environment.
• Helped in Optimizing route efficiency and minimizing cost to company.
• Understood performance metrics for driving business goals and Reported metrics through data analysis to stakeholders and higher leaderships.
• Developed a global perspective and understand the nuances in Amazon operated geographies and Improved quality efficiency for 10+ programs by coordinating with operational managers.
Batch Representative – SRCC GBO (2023–2025)
Executive Member – Public Relations Cell, SRCC GBO (2023–2025)
Team SPOC & Engagement POC – Amazon (2022–2023)