Aashik Aaugustine
Bengaluru,KA
Summary
Dedicated and results-driven enthusiast dedicated to exceptional customer experiences, safety, and teamwork. Leveraging proven leadership, communication and customer service skills to drive customer satisfaction while maintaining professionalism in a dynamic environment.
Overview
3
3
years of professional experience
5
5
Languages
6
6
years of post-secondary education
Work History
MANAGEMENT TRAINEE
SPICE KITCHEN GMBH (MALABAR RESTAURANT)
Zurich
10.2024 - 03.2025
- Helping the manager with business accounts.
- Delivered exceptional service by greeting customers, addressing inquiries, and ensuring a positive dining experience.
- Resolved customer complaints promptly, ensuring satisfaction, and efficient issue resolution.
- Promoted menu items, special offers, and upselling opportunities to enhance customer experience, and drive sales.
- Collaborated with kitchen and waitstaff to ensure smooth service and timely food delivery.
- Collected customer feedback to improve service, and maintain high standards.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
STUDENT TRAINEE
SPICE KITCHEN GMBH (MALABAR RESTAURANT)
Zurich
10.2023 - 03.2024
- Received consistent feedback from supervisors on strong work ethic and dedication to tasks at hand.
- Evaluated customer needs and feedback to drive product and service improvements.
- Demonstrated time management skills by successfully juggling multiple priorities simultaneously.
- Gained experience and perspective by working in various departments.
- Gained experience and perspective by working in various departments.
SUPERVISOR
MADONNA AUTO SPA
Wayanad
04.2021 - 03.2023
- Managed daily store operations, ensuring smooth functioning and adherence to company policies.
- Controlled inventory, conducted stock audits, and ensured timely reordering to optimize product availability.
- Enhanced customer satisfaction by addressing issues and providing a positive shopping experience.
- Supervised and trained staff, ensuring efficient operations and a customer-focused team.
- Built strong supplier/vendor relationships, negotiated terms, and ensured timely product deliveries.
- Maintained store visual appeal with effective product displays and signage to attract customers.
Education
MBA - Business Administration
University of Gloucestershire
London, UK 04.2024 - 04.2025
MASTERS OF SCIENCE - Hospitality Management
Swiss Educational College
Weggis, Switzerland 04.2023 - 03.2024
Bachelor of Arts - Hotel Management
Oriental School of Hotel Management
Wayanad, India 08.2017 - 04.2021
Skills
Professional demeanor
Detail-oriented planner
Client interaction proficiency
Effective communication skills
Interpersonal adaptability
HONOURS AND AWARDS
31/03/2019 Student of the Year – Oriental School of Hotel Management
Timeline
MANAGEMENT TRAINEE
SPICE KITCHEN GMBH (MALABAR RESTAURANT)
10.2024 - 03.2025
MBA - Business Administration
University of Gloucestershire
04.2024 - 04.2025
STUDENT TRAINEE
SPICE KITCHEN GMBH (MALABAR RESTAURANT)
10.2023 - 03.2024
MASTERS OF SCIENCE - Hospitality Management
Swiss Educational College
04.2023 - 03.2024
SUPERVISOR
MADONNA AUTO SPA
04.2021 - 03.2023
Bachelor of Arts - Hotel Management
Oriental School of Hotel Management
08.2017 - 04.2021