Hi, I’m
Aashish Bhat
Gurgaon
Summary
Experienced Senior Executive with a successful history of conducting KYC uplift reviews for institutional and corporate clients, emphasizing meticulous compliance and efficient risk mitigation. As a senior executive, I have effectively initiated and investigated charge-back claims and financial losses.
Overview
9
years of professional experience
Work History
Concentrix
Sr. Billing Analyst
10.2020 - Current
Job overview
- To solve the issues of the customer regarding billing
- Conducted comprehensive background research using various tools and systems to assess customer’s behavior
- Analyze the risk factor associated with customer profiles and make informed decisions regarding KYC approval or future investigation
- Thoroughly analyze applications to determine applicant eligibility creditworthiness and Risk Assessment
- Ensured strict adherence to regulatory requirement, policies, and procedures in all KYC activities
- Working as shift lead and involved in managing queue ensuring timely response on user issues and chats within defined SLAs
- Engaged in providing process training to the new hires
- Working on INC and REQ tickets and ensuring all the tickets are resolved within respective SLAs based on the priorities
- Preparing trend analysis report of the chat volume received on weekly basis to drive comparison
- Involved in preparing shift rosters for the team and ensuring we have 24
- 7 resource availability to support business tasks and deliverables
Teleperformance
Sr. Billing Analyst
08.2016 - 10.2020
Job overview
- Company Overview: (CRM Services)
- To solve the issues of the customer regarding the billing and payment related issues
- Training batches in nesting on fraud prevention techniques, increasing awareness and reduces risk
- Implemented robust transaction monitoring process, significantly reducing the occurrence of fraudulent activities and minimizing the financial losses
- Building and maintaining excellent client relationships, resolving client queries, researching and cross-selling additional products or services that could benefit both publisher and client
- Assisting in project executions and provide status updates to internal and business stakeholders
- Tracking and reporting of relevant customer care performance metrics
- Support adherence and compliance to key performance metrics and agreed SLA commitments
- (CRM Services)
Education
Kurukshetra University
BTech
01.2012 - 1 2016
JK Board of school education
12th
01.2010 - 1 2011
JK Board of school education
10th
01.2007 - 1 2008
Skills
Support process on multiple windows platforms
Support Incident management
ITSM Tools: Service Now
ITSM Tools: BMC Remedy
Fraud & prevention analysis
Product sales
Personal Information
- Date of Birth: 08/22/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Place
Gurgaon
Timeline
Sr. Billing Analyst
Concentrix
10.2020 - Current
Sr. Billing Analyst
Teleperformance
08.2016 - 10.2020
Kurukshetra University
BTech
01.2012 - 1 2016
JK Board of school education
12th
01.2010 - 1 2011
JK Board of school education
10th
01.2007 - 1 2008