Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Place
Timeline
Hi, I’m

Aashish Bhat

Gurgaon
Aashish Bhat

Summary

Experienced Senior Executive with a successful history of conducting KYC uplift reviews for institutional and corporate clients, emphasizing meticulous compliance and efficient risk mitigation. As a senior executive, I have effectively initiated and investigated charge-back claims and financial losses.

Overview

9
years of professional experience

Work History

Concentrix

Sr. Billing Analyst
10.2020 - Current

Job overview

  • To solve the issues of the customer regarding billing
  • Conducted comprehensive background research using various tools and systems to assess customer’s behavior
  • Analyze the risk factor associated with customer profiles and make informed decisions regarding KYC approval or future investigation
  • Thoroughly analyze applications to determine applicant eligibility creditworthiness and Risk Assessment
  • Ensured strict adherence to regulatory requirement, policies, and procedures in all KYC activities
  • Working as shift lead and involved in managing queue ensuring timely response on user issues and chats within defined SLAs
  • Engaged in providing process training to the new hires
  • Working on INC and REQ tickets and ensuring all the tickets are resolved within respective SLAs based on the priorities
  • Preparing trend analysis report of the chat volume received on weekly basis to drive comparison
  • Involved in preparing shift rosters for the team and ensuring we have 24
  • 7 resource availability to support business tasks and deliverables

Teleperformance

Sr. Billing Analyst
08.2016 - 10.2020

Job overview

  • Company Overview: (CRM Services)
  • To solve the issues of the customer regarding the billing and payment related issues
  • Training batches in nesting on fraud prevention techniques, increasing awareness and reduces risk
  • Implemented robust transaction monitoring process, significantly reducing the occurrence of fraudulent activities and minimizing the financial losses
  • Building and maintaining excellent client relationships, resolving client queries, researching and cross-selling additional products or services that could benefit both publisher and client
  • Assisting in project executions and provide status updates to internal and business stakeholders
  • Tracking and reporting of relevant customer care performance metrics
  • Support adherence and compliance to key performance metrics and agreed SLA commitments
  • (CRM Services)

Education

Kurukshetra University

BTech
01.2012 - 1 2016

JK Board of school education

12th
01.2010 - 1 2011

JK Board of school education

10th
01.2007 - 1 2008

Skills

Support process on multiple windows platforms

Personal Information

  • Date of Birth: 08/22/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Place

Gurgaon

Timeline

Sr. Billing Analyst

Concentrix
10.2020 - Current

Sr. Billing Analyst

Teleperformance
08.2016 - 10.2020

Kurukshetra University

BTech
01.2012 - 1 2016

JK Board of school education

12th
01.2010 - 1 2011

JK Board of school education

10th
01.2007 - 1 2008
Aashish Bhat