Summary
Overview
Work History
Education
Skills
Career Overview
Accomplishments
Personal Information
Timeline
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Aashish Dubey

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

19
19
years of professional experience

Work History

Sr Manager (Tower Lead)– O2C – Pharma Industry

Genpact India
04.2022 - Current
  • Leading the End-to-End team in OTC for Billing, Cash Application, Collections, Trade Disputes, Rebates & Claims with overall strength of 60 team members
  • Handling regions such as Managing the Account receivable for one of the biggest pharma manufacturers who have GBS in India. Currently handling regions like India, Australia, Ireland, Canada & other Asian regions
  • People Management – Ensuring high People Engagement, Right Hiring and Training Initiatives to reflect the organization as the employer of choice
  • Project Management, New transitions, preparing monthly business review reports & ensuring Governance services
  • Taking care of Performance review, Capacity Utilization, Communication plan and Client dealing
  • Ensure weekly or monthly governance with the clients is rigorous and adhered per the company standards
  • Driving process excellence & automations (through RPA or Macros) ensuring high productivity and cost benefit to the organization
  • Identifying all risks in processes and implementation of key controls required to mitigate any gaps and subsequent risks
  • Ensuring all SLAs (Timeliness and Quality) agreed with the Clients are achieved as per the expectations
  • Conducting regular process quality audits, root cause analysis to meet organization standards.
  • Efficiently work allocation among team members to maintain proper team engagement
  • Managing process of Project Management for one of the Pharma Client & Serving as a primary POC for client
  • Taking care of migration of S4 Hana, Testing of applications
  • Ensuring team is creating the required documents like Process Flow, Standard Operating Procedures, System Configuration, and Interfaces in a timely manner.
  • Ensuring compliance with Internal Controls and company policies through out the process

Manager (Tower Lead)– O2C – Insurance Industry

Accenture
01.2020 - 03.2022
  • Leading the End-to-End team for Billing, Cash Application, Escheatment, Agent Financial Services, Vendor Services and Claims Operation with overall strength of 63 team member.
  • People Management – Ensuring high People Engagement, Right Hiring and Training Initiatives to reflect the organization as the employer of choice
  • Drive the adoption of standardization of the end-to-end OTC process
  • Ensure weekly or monthly governance with the clients is rigorous and adhered per the company standards
  • Driving process excellence & automations (through RPA or Macros) ensuring high productivity and cost benefit to the organization
  • Identifying all risks in processes and implementation of key controls required to mitigate any gaps and subsequent risks
  • Ensuring all SLAs (Timeliness and Quality) agreed with the Clients are achieved beyond expectations

Assist. Manager (Tower Lead) – O2C – For FMCG Sector

Accenture
06.2015 - 12.2019
  • Managed the End-to-End OTC process like Billing, Cash Application, Trade Dispute Management, Payment’s process and Audit in OTC tower for one of the biggest FMCG company of North America.
  • Streamlined the Trade Dispute process with effective management and optimum utilization of resources.
  • Handling team of 50+ member for accounts receivable. 50+ for Dispute Management, 3 team member for accounts payable & 2 team member for Audit process
  • Holding B1-B2 visa for USA for 10 years.
  • Have been to US for two weeks in Jan 2019 for Value Stream Mapping of entire Trade Dispute process and to attend leadership meetings held between Accenture & Kellogg higher management. Shared Ideas and suggestions with Client to save their cost and effort. These were later implemented by them
  • Have been to US for a week in March 2018 for a conference to discuss best practice and process improvement with the help of RPA (Robotic Process Automation)
  • Have successfully transitioned one of the new projects for Kellogg by getting trained onsite (US for 14 days in June 2017) for ‘Richmond Process’ of Kellogg in the month of June 2017
  • Provided idea of changing the policy for ‘Threshold $Limit’ in the process so that productivity can be increased and this also help in cost management.
  • Worked on automation ideas which was implemented wherein invoices get automatically attached to SAP
  • Responsible for weekly governance calls for each vertical. Building strong partnership with clients. Anticipating requirements and delivering them accordingly
  • Responsible for Performance Appraisals/ratings (Yearly/Mid-year) for the team members
  • Prepared Query resolution tool for the whole process so that all the queried invoices should be analyzed easily and should ease the work of Sales
  • Providing solution and taking approval from client to automate different accounts through RPA to save the cost for client.
  • Preparing monthly Sales, Promotion reports for wide distribution and analysis to Top Management in US.
  • Regular interaction with Counterparts such as sales directors and customer representatives in US. Provide assistance to Customer account specialists in resolving any issues relating to deductions and promotion clearing.
  • Keeping Audit report, DTP and Factsheet ready for SOX audits.
  • Preparing detailed RCA for all the escalation and errors and updating team so that errors are not repeated.
  • Working with several IT team across globe for system access like SAP and VMWARE.
  • Preparing teams report and score card on monthly basis so that team work priorities are decided.
  • Training and mentoring a totally new revamped team and assisting the Sr.Manager in bringing the team quickly to the mark.

Sr. Executive – O2C - Deduction Management

GENERAL MILLS INDIA PVT LTD.
05.2012 - 05.2015
  • Worked on SAP on Customer’s Aged Trial Balance to process trade and service deduction
  • Verify that the customer have deducted for proper promotional activities approved by Sales
  • Done automation in the process wherein linked the product UPC code to Trade planner so that invoices can cleared automatically.
  • Process Trade Promotion Invoices in Trade Planner & offsetting the open deductions on ATB
  • Making Check payments to customer via SAP & Trade Planner
  • Working Closely with Sales team to resolve service related issues (Deductions) on ATB
  • Co-ordinating with Accounts Payable team to process stop payment / Check Cancellations.
  • Processing Single Funding to clear the unauthorized deductions by customer
  • Processing Internal Payments in Trade Planner & posting the same to correct GL-IO on SAP
  • Analyzing the pending queries with Sales and reporting the same on Monthly basis per query Category
  • Monitoring open deductions closely as per aging, so that at month end over 60 days should be zero.

Sr.Associate

Willis Accounting Services India Pvt Ltd
03.2010 - 05.2012
  • Handled Accounts Receivables process.Premium and commissions earned by Willis Legacy for North America region such as San Diego, Portland & Seattle offices.
  • Cash application and Posting funds received in lockboxes and payments received through wire on daily basis.
  • Making check & vendor payments. Working on aged trial balance wherein if commission not received from carrier for open invoices then following up for payment
  • Reconciliation of commission earned statements received from carriers.
  • Preparing reports like Threshold report and exception exclusion report on monthly basis and sharing these details with US counterparts.
  • Completing Quality checks of 20% for overall direct deposit checks and Agency billings.
  • Sending the details of commission earned reports to carrier.

Sr. Executive – UK Mortgages

Tata Consultancy Services Ltd ( Citigroup)
02.2008 - 03.2010
  • Worked in UK process as Customer service executive for Future mortgages & Citi financial personal loan.
  • Handling the team of 4 people as Team Coach and use to handle escalation calls.
  • Providing details pertaining to mortgage interest rates depending on LIBOR rate.
  • Processing request regarding Deeds of Postponement, Transfer deeds, Title deeds etc received from Solicitors.
  • Updating breaks, login and logout times, managing floor activities and helping colleagues with queries pertaining to process.
  • Handling attendance, roistering and leave tracker.

Sr. Executive

GSA Infotech
03.2006 - 08.2007
  • Joined as an Executive and was promoted to Sr. Executive after 1 year.
  • Worked as a Customer Service Executive in two processes (outbound) called Dixons and Cornhill Direct Ins. (UK Process).
  • Selling motor insurance and content insurance to Consumers.
  • Performed Call monitoring, reviewing call performance and rating as per call parameters.
  • Gave feedback to advisors regarding the process and advised them on areas of improvements.

Education

Bachelor of Commerce -

R.K.T College of Commerce
Mumbai, India
01.2004

HSC -

R.K.T College of Commerce
Mumbai, India
01.2001

SSC -

Century Rayon High School
Mumbai
01.1999

Skills

  • OTC Domain
  • RPA
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination

Career Overview

A dynamic professional with 16+ Years experience in OTC management, Accounts receivable & Payable with knowledge of USGAPP. Strong in planning & optimizing the service operations activities. Major Experience in managing complete Order to Cash Team including Credit, Master Data, Billing, Collections, Cash Application and Trade Dispute/Deductions Management (Order Releases & Chargebacks Disputing). Possess good problem solving skills; ability to work with and assist groups as well as instruct them and also a multi-tasking team player.

Accomplishments

  • Prepared strategy and worked accordingly to bring the open AR balance for FMCG client from $120M to $45M in 2017 which was the lowest ever balance reduction in history of Kellogg.
  • Ideas and suggestions shared by me during Value Stream mapping in the US were appreciated and implemented by FMCG Client
  • Received Best Stewardship award in 2016-06-01 and 2017-09-01.
  • Received Hall of fame award for saving $1m in the month of 2017-01-01.
  • Received Service Excellence Award in General mills India Pvt Ltd for providing the excellent service with 100% accuracy.
  • I have also been recognized as SME for the process as I have learned 17 customers account from the day I joined General Mills and have been providing extra help to my colleagues if they are loaded with invoices.
  • Received appreciation from U.S. client manager for maintaining excellent accounting at the end of financial year 2010-2011 in Willis.
  • Received highest call Quality appreciation award. Call quality 98.81% with First call resolution and Customer satisfaction of 100% in TCS.

Personal Information

  • Visa Status: B1-B2 visa for USA for 10 years
  • Date of Birth: 1980-03-28
  • Marital Status: Married
  • Work Permit: B1-B2 visa for USA for 10 years

Timeline

Sr Manager (Tower Lead)– O2C – Pharma Industry

Genpact India
04.2022 - Current

Manager (Tower Lead)– O2C – Insurance Industry

Accenture
01.2020 - 03.2022

Assist. Manager (Tower Lead) – O2C – For FMCG Sector

Accenture
06.2015 - 12.2019

Sr. Executive – O2C - Deduction Management

GENERAL MILLS INDIA PVT LTD.
05.2012 - 05.2015

Sr.Associate

Willis Accounting Services India Pvt Ltd
03.2010 - 05.2012

Sr. Executive – UK Mortgages

Tata Consultancy Services Ltd ( Citigroup)
02.2008 - 03.2010

Sr. Executive

GSA Infotech
03.2006 - 08.2007

Bachelor of Commerce -

R.K.T College of Commerce

HSC -

R.K.T College of Commerce

SSC -

Century Rayon High School

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Aashish Dubey