Microsoft Office
AASHISH DWIVEDI
Business Development Consultant
Mumbai,MH
Summary
Creative Business Development Expert with impressive track record of improving customer experience to generate and increase sales while delivering top-notch customer care. Expert Travel advisor with passion in overseas travel and customized packages having strong research background with Master degree in Tourism Management. Proactive and research-oriented team player with outgoing, positive and proven skills in establishing rapport with clients and Customers. Sales-oriented and dedicated to customer service with exceptional communication abilities extensive experience in travel and hospitality working with global corporate customers having 7+ years of Customer Service and Operation experience along with Innovative program management, strategic planning and team leadership skills. Specialize in quality, speed and process optimization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Business Development Consultant
Saptagiri Consultancy
Mumbai, Maharashtra
12.2021 - Current
- Consulted with product development teams to enhance products based on customer interest data.
- Generated new business with marketing initiatives and strategic plans.
- Worked with existing customers to increase purchases of products and services.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Negotiated, prepared and signed contract with B2B Agents.
Travel Consultant
Ahura Travels
Mumbai, Maharashta
03.2019 - 11.2021
- Organizing trips and travel arrangements for individual, groups, couples, family and business travelers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Providing customers with best deals and well-researched travel options
- Organized memorable and exquisite travel itineraries and vacations for HNI clients (Celebrities, Politicians and Business Executives)
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Maintained and updated corporate traveler profiles with current information
- Informed clients of travel policies and utilized preferred vendors while successfully negotiating rates to maximize company profits
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Responded to clients' questions, issues, and complaints and provide appropriate solutions when needed.
Internship Trainee
Ezeego1.com
Mumbai, Maharashtra
03.2018 - 05.2018
- Attended training courses to build understanding of processes, techniques and industry
- Gained understanding of Contracting procedures by gathering, organizing and generating detail report of daily contracted hotels into digital database
- Increased training efficiency by monitoring daily workflows with supervisor and coworkers while giving them honest detailed feedback
- Increased no. of hotels in North Region through personal findings and recommendations of daily contracted hotels.
Customer Service
Vishal Shipping Pvt Ltd
Mumbai, Maharashta
05.2015 - 07.2016
- Determine efficient and cost-effective methods by selecting shipment routes (Based on nature of goods shipped) and transit time of moving goods from one location to another
- Negotiate shipping rates with freight carriers to maximize company profits
- Worked with Special Agents to Arrange for transport of sensitive goods, such as livestock, food or medical supplies
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment
- Handling customer’s inquiries and resolving longstanding issues by coordinating with Liners/Agents
- Monitor and record locations of Containers in transit, dispatched and returned.
Customer Service
GSC
Thane, Maharashta
01.2013 - 05.2015
- A.C.R, Performing import task with timely preparation of D.O
- Worked effectively with Liners to resolve shipment issues, damaged materials and shortages
- Selected by Project Manager on a pilot project to assist in macros developed for data capturing which helps to auto process import tasks
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Education
Bachelors - Commerce
University of Mumbai
06.2011 - 03.2012
Masters - Tourism Management
Garware Institute of Career Education And Development, University of Mumbai
07.2017 - 01.2021
Skills
Customer Service
undefinedCertification
Certified Travel Counselor for Australia
Software
DBMS
Tableau
SQL
Kaggle
Cooking, Playing Badminton, Travelling, Swimming & Photography
In my free time i experiment with cooking veggies.
I play badminton on weekends and often travel on holidays.
Timeline
Certificate Course in Entrepreneurship
06-2022
Certificate Course in Social Media Marketing
06-2022
Certified Travel Counselor for Thailand
01-2022
Business Development Consultant
Saptagiri Consultancy
12.2021 - Current
Certified Travel Counselor for Germany & Abu Dhabi
06-2020
Certified Travel Counselor for Singapore, Spain & New Zealand
05-2020
Certified Travel Counselor for Australia
04-2020
Travel Consultant
Ahura Travels
03.2019 - 11.2021
Internship Trainee
Ezeego1.com
03.2018 - 05.2018
Masters - Tourism Management
Garware Institute of Career Education And Development, University of Mumbai
07.2017 - 01.2021
Customer Service
Vishal Shipping Pvt Ltd
05.2015 - 07.2016
Customer Service
GSC
01.2013 - 05.2015
Bachelors - Commerce
University of Mumbai
06.2011 - 03.2012
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