Microsoft Office
AASHISH DWIVEDI
Business Development Consultant
Mumbai,MH
Summary
Creative Business Development Expert with impressive track record of improving customer experience to generate and increase sales while delivering top-notch customer care. Expert Travel advisor with passion in overseas travel and customized packages having strong research background with Master degree in Tourism Management. Proactive and research-oriented team player with outgoing, positive and proven skills in establishing rapport with clients and Customers. Sales-oriented and dedicated to customer service with exceptional communication abilities extensive experience in travel and hospitality working with global corporate customers having 7+ years of Customer Service and Operation experience along with Innovative program management, strategic planning and team leadership skills. Specialize in quality, speed and process optimization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Business Development Consultant
Saptagiri Consultancy
Mumbai, Maharashtra
12.2021 - Current
- Consulted with product development teams to enhance products based on customer interest data.
- Generated new business with marketing initiatives and strategic plans.
- Worked with existing customers to increase purchases of products and services.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Negotiated, prepared and signed contract with B2B Agents.
Travel Consultant
Ahura Travels
Mumbai, Maharashta
03.2019 - 11.2021
- Organizing trips and travel arrangements for individual, groups, couples, family and business travelers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Providing customers with best deals and well-researched travel options
- Organized memorable and exquisite travel itineraries and vacations for HNI clients (Celebrities, Politicians and Business Executives)
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Maintained and updated corporate traveler profiles with current information
- Informed clients of travel policies and utilized preferred vendors while successfully negotiating rates to maximize company profits
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Responded to clients' questions, issues, and complaints and provide appropriate solutions when needed.
Internship Trainee
Ezeego1.com
Mumbai, Maharashtra
03.2018 - 05.2018
- Attended training courses to build understanding of processes, techniques and industry
- Gained understanding of Contracting procedures by gathering, organizing and generating detail report of daily contracted hotels into digital database
- Increased training efficiency by monitoring daily workflows with supervisor and coworkers while giving them honest detailed feedback
- Increased no. of hotels in North Region through personal findings and recommendations of daily contracted hotels.
Customer Service
Vishal Shipping Pvt Ltd
Mumbai, Maharashta
05.2015 - 07.2016
- Determine efficient and cost-effective methods by selecting shipment routes (Based on nature of goods shipped) and transit time of moving goods from one location to another
- Negotiate shipping rates with freight carriers to maximize company profits
- Worked with Special Agents to Arrange for transport of sensitive goods, such as livestock, food or medical supplies
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment
- Handling customer’s inquiries and resolving longstanding issues by coordinating with Liners/Agents
- Monitor and record locations of Containers in transit, dispatched and returned.
Customer Service
GSC
Thane, Maharashta
01.2013 - 05.2015
- A.C.R, Performing import task with timely preparation of D.O
- Worked effectively with Liners to resolve shipment issues, damaged materials and shortages
- Selected by Project Manager on a pilot project to assist in macros developed for data capturing which helps to auto process import tasks
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Education
Bachelors - Commerce
University of Mumbai
06.2011 - 03.2012
Masters - Tourism Management
Garware Institute of Career Education And Development, University of Mumbai
07.2017 - 01.2021
Skills
Customer Service
Logical Thinking & Problem Solving abilities
Leadership
Planning and Organising
Systems and software programs
Verbal and written communication
Business Operations
Product and service development
Forecasting ability
Certification
Certified Travel Counselor for Australia
Software
DBMS
Tableau
SQL
Kaggle
Cooking, Playing Badminton, Travelling, Swimming & Photography
In my free time i experiment with cooking veggies.
I play badminton on weekends and often travel on holidays.
Timeline
Certificate Course in Entrepreneurship
06-2022
Certificate Course in Social Media Marketing
06-2022
Certified Travel Counselor for Thailand
01-2022
Business Development Consultant
Saptagiri Consultancy
12.2021 - Current
Certified Travel Counselor for Germany & Abu Dhabi
06-2020
Certified Travel Counselor for Singapore, Spain & New Zealand
05-2020
Certified Travel Counselor for Australia
04-2020
Travel Consultant
Ahura Travels
03.2019 - 11.2021
Internship Trainee
Ezeego1.com
03.2018 - 05.2018
Masters - Tourism Management
Garware Institute of Career Education And Development, University of Mumbai
07.2017 - 01.2021
Customer Service
Vishal Shipping Pvt Ltd
05.2015 - 07.2016
Customer Service
GSC
01.2013 - 05.2015
Bachelors - Commerce
University of Mumbai
06.2011 - 03.2012