Aashish Kadu
Pune
Summary
Software Engineer with 3 years of experience in ServiceNow development and customizing ITSM module. ServiceNow - Certified Application Developer (CAD). Proficient in integrating 3rd-party applications via REST APIs. Skilled in client/server side scripting, domain separation and UI customization. Certifying scoped application on ServiceNow Store, ensuring product compatibility across latest ServiceNow releases.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Engineer
Xoriant Solutions Pvt Ltd.
08.2023 - 09.2025
- Developed custom scoped application integrated with ServiceNow using REST APIs which enables incident managers to efficiently escalate ITSM incident record's data to relevant users via Email, SMS or phone calls reducing resolution time by 40%.
- Automated synchronization of 3rd party website's users to ServiceNow using scheduled jobs and server-side scripts, eliminating need to manually create users on ServiceNow platform.
- Simplified data entry for a custom form by implementing predefined message templates using client scripts, reducing form submission time by up to 60% for users.
- Designed a UI action that validates user entered data on a form via basic client side scripts, making appropriate outbound API calls on server side and returning a success/error message to the user.
- Unit tested and certified the custom scoped application across 6+ ServiceNow releases for the ServiceNow store and administrated multiple ServiceNow instances using ServiceNow Support portal.
- Integrated BlackBerry AtHoc website with Twitter (X) enabling users to log in and publish tweets or alerts directly from the AtHoc website to their Twitter accounts. Utlilzed various AWS services such as Lambda Step functions, DynamoDB and API Gatewaty to build a robust scalable soultion.
Associate Software Engineer
Xoriant Solutions Pvt Ltd.
08.2022 - 07.2023
- Enabled support for domain separation, allowing multiple tenants/customers to coexist on a single ServiceNow Instance enabeling seamless management of multiple tenants/customers, reducing operational overhead costs by 60%.
- Designed a custom database table to securely store and manage API application tokens used for making POST/GET calls to the 3rd party website.
- Implemented efficient scripts to generate new tokens upon expiration of existing tokens, ensuring tokens are readily available. Unit tested scoped application functionality across various ServiceNow releases to ensure compatibility with the latest release.
Education
Bachlore of Engineering(B.E.) - Electronics And Telecommunication
Yeshwantrao Chavan College of Engineering, Nagpur
Nagpur, India 04.2001 -
Skills
JavaScript
Serverside Scripting
Clientside Scripting
3RD Party API Integration
AWS Serverless lambda
AWS Cloud
Certification
Certified Application Developer - CAD
Timeline
Certified Application Developer - CAD
09-2025
Software Engineer
Xoriant Solutions Pvt Ltd.
08.2023 - 09.2025
Associate Software Engineer
Xoriant Solutions Pvt Ltd.
08.2022 - 07.2023
Bachlore of Engineering(B.E.) - Electronics And Telecommunication
Yeshwantrao Chavan College of Engineering, Nagpur
04.2001 -