Aashish Kumar

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Demonstrating stakeholders management to leverage LMDA improvement opportunities through Tableau views.
• Working on Disability & Absence Claim end to end set up and ensure claims are being processed according to FMLA guidelines.
• Leveraged data and analytics to work on CSAT score analysis and identify improvement opportunities.

US HealthCare

The accounts receivable follow-up Operation Analyst in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.

Essential Duties And Responsibilities

• Follow up with the payer to check on claim status.
• Identify denial reason and work on resolution.
• Save claim from getting written off by timely following up.
• Sound knowledge of working on Billing scrubbers and making edits.
• Worked on Contractual adjustments & write off projects.
• Calling skills, probing skills and denials understanding.