Aashish Massey

Business Development (Key Accounts, Commercial, Legal & Supply Chain)

• Optimized processes to enhance revenue and partnership outcomes.
• Cultivated long-term relationships with key stakeholders and negotiated complex contracts.
• Managed vendor payouts, account reconciliation, and maintained balance sheets.
• Onboarded vendors into organization and mapped data into SAP.
• Oversaw monthly vendor provisions and collaborated on P&L reports with finance team.
• Led cross-functional teams to achieve strategic business objectives.
• Ensured seamless supply chain operations through effective vendor management.

• Served as primary point of contact for corporate clients and customers.
• Contributed to maintaining high standards of patient care and healthcare services.
• Managed operations, finance tasks, and other essential areas.
• Handled quotations, prepared and vetted agreements for accuracy.
• Coordinated agreement dispatching and follow-up communications.
• Oversaw the management of serviceable PIN code lists and payment settlements.
• Executed client data management to ensure compliance and security.

• Resolved customer queries, concerns, feedback, and complaints through calls and emails.
• Managed internal and external email communications to ensure effective information flow.
• Generated agent performance reports for team members and submitted to reporting manager.

• Handled customer interactions, shared best practices, and knowledge with colleagues and the team, helping achieve the team targets.
• Answered calls professionally, providing complete information about products, taking or canceling orders, or obtaining details about complaints.
• Followed up, ensuring relevant actions were taken on clients' complaints. Managed to keep records of customer interactions, transactions, complaints, comments, as well as actions taken, process orders, forms, and applications.