AASHISH RANA
Gurugram
Summary
Results-driven Salesforce Quality Assurance Analyst skilled in functional and regression testing and defect tracking. Enhances QA processes and fosters team collaboration. Delivers high-quality solutions and ensures production support and user satisfaction through effective communication and problem-solving.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Salesforce Quality Assurance Analyst
Moody's Analytics India Pvt. Ltd.
2024.02 - Current
- Executed end-to-end functional, regression, smoke, integration, and user acceptance testing (UAT) for enhancements in Salesforce Sales Cloud and Service Cloud, ensuring high-quality deliverables.
- Validated Salesforce configuration changes, including custom objects, fields, page layouts, record types, validation rules, permission sets, and flows, to confirm adherence to business requirements.
- Review business requirements and convert them into detailed test scenarios, test cases, and validation checklists.
- Perform defect logging, tracking, prioritization, and verification using JIRA while collaborating closely with development teams.
- Execute automation test suites through IntelliJ IDEA and analyze execution results to identify regressions and quality risks.
- Collaborate with Business Analysts, Product Owners, Developers, and Salesforce Administrators to ensure successful delivery.
- Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, and release readiness activities.
- Improved QA processes by enhancing test coverage and implementing defect prevention strategies, contributing to overall product quality.
- Ensure releases meet quality standards before deployment into production.
Salesforce Production Support Lead
Moody's Analytics India Pvt. Ltd.
2023.03 - 2024.01
- Led Salesforce production support for Sales Cloud and Service Cloud applications supporting global business users.
- Managed incidents, service requests, and enhancement requests, ensuring compliance with SLAs to maintain operational efficiency.
- Conducted root cause analysis, implementing preventive measures to mitigate future incidents and enhance system reliability.
- Collaborated with business stakeholders to gather requirements and coordinated with development teams to ensure alignment with business objectives.
- Supported production deployments and post-release validation.
- Designed and maintained reports and dashboards.
- Ensured platform availability, data integrity, and user satisfaction.
Delivery Manager
Acuity Knowledge Partners
2021.10 - 2023.02
- Managed Salesforce Sales Cloud, Service Cloud, and Experience (Community) Cloud environments.
- Created reports and dashboards for sales forecasting and business analytics to support strategic decision-making.
- Customized Salesforce to meet business requirements.
- Administered Salesforce users, licenses, roles, profiles, and permissions.
- Led data governance and management initiatives to ensure data integrity and compliance.
- Established and maintained enterprise data quality standards.
- Collaborated with IT and business teams to enhance data governance processes and align data management with business objectives.
- Managed external data integrations and optimized data management processes.
- Supported platform enhancements and continuous improvement initiatives.
Senior Production Support Analyst
Moody's Analytics Knowledge Services
2016.01 - 2021.10
- Delivered production support, achieving 100% compliance with SLA targets.
- Ensured Salesforce CRM data quality through regular audits and updates.
- Administered Salesforce user access and roles to align with security protocols.
- Created and modified reports, dashboards, fields, page layouts, and record types.
- Worked extensively with Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
- Performed bulk record transfers using Salesforce Data Loader.
- Supported Firepond Pricing Calculator.
- Worked directly with business stakeholders and senior leadership.
Engineer – Product Support
HCL Technologies Pvt. Ltd.
2014.01 - 2016.01
- Investigated and resolved production issues, minimizing downtime and ensuring system reliability.
- Collaborated with customer IT teams to address technical issues, facilitating effective solutions and maintaining operational continuity. with customer IT teams.
- Maintained SLA compliance and customer satisfaction.
- Supported Salesforce CRM customers across multiple enterprise environments.
- Customized page layouts, reports, dashboards, and record types to enhance user experience and meet client needs.
- Oversaw creation and management of custom objects to support business processes. and Custom Fields.
- Provided Salesforce Data Loader support.
Client Technical Support Associate
Dell International Services India Pvt. Ltd.
2010.12 - 2013.12
- Provided technical support for Dell desktop and laptop customers, ensuring timely resolution of issues.
- Resolved software installation and troubleshooting issues.
- Achieved performance targets by delivering high-quality customer service and addressing customer needs effectively.
- Facilitated client meetings to review issues and identify process improvements, enhancing overall client satisfaction.
- Created Salesforce reports and dashboards for management reporting.
Education
Bachelor of Commerce -
H.N.B. Garhwal University
2010-01
Secondary School -
CBSE
2005-01
Skills
- Salesforce
- Salesforce Administration
- Sales Cloud
- Service Cloud
- Test Automation
- Functional testing
- Regression testing
- User acceptance testing
- Custom Objects
- Smoke Testing
- Test Planning
- Test case design
- Defect Management
- Defect Tracking
- Defect Verification
- Production Validation
- Production Support
- Release Management
- Release Support
- Collaboration skills
- Data Analysis
- Data Loader
- User administration
- Profiles
- Permission Sets
- Role Hierarchies
- Queues
- Public Groups
- Custom Objects
- Custom Fields
- Validation Rules
- Record Types
- Page Layouts
- Reports & Dashboards
- Agile Tools
- Scrum
- Software Development Life Cycle
- Issue Resolution
- Root Cause Analysis
- Service Level Agreements
- Enhancement Requests
- CRM Support
- Testing Frameworks
- Functional Testing
- Regression Testing
- Testing Frameworks
- Data Analysis
- Scrum
- Software Development Life Cycle
Certification
Conga (Apttus) CPQ 201 – Product Administration
Personal Information
Title: Salesforce Quality Assurance Analyst | Salesforce Administrator | Production Support Lead
Timeline
Salesforce Quality Assurance Analyst
Moody's Analytics India Pvt. Ltd.
2024.02 - Current
Salesforce Production Support Lead
Moody's Analytics India Pvt. Ltd.
2023.03 - 2024.01
Delivery Manager
Acuity Knowledge Partners
2021.10 - 2023.02
Senior Production Support Analyst
Moody's Analytics Knowledge Services
2016.01 - 2021.10
Engineer – Product Support
HCL Technologies Pvt. Ltd.
2014.01 - 2016.01
Client Technical Support Associate
Dell International Services India Pvt. Ltd.
2010.12 - 2013.12
Bachelor of Commerce -
H.N.B. Garhwal University
Secondary School -
CBSE