Aasheesh (Aashish) Sharrma
THANE,Maharashtra
Summary
Skilled AVP with 20+ years of business development and strategic planning expertise specializing in product ownership & management in Artificial Intelligence Program (Applied Intelligence) at Accenture Solutions Pvt Ltd. Experienced in transitions & digital solutions delivery, including CRM applications, portals, websites, and mobile sites. Domain expertise in life insurance focusing on new business, underwriting, and claims. Recently certified in Applied Business Analytics from Indian School of Business, AWS Certified Cloud Practitioner and Design Thinking Practitioner by Luma Institute. Agile Certified Practitioner with a Master of Commerce degree from University of Mumbai. Proven track record of onsite experience with leading companies like Prudential Plc, Zurich Re, Capita, and AstraZeneca, showcasing adeptness in diverse process transitions and project assignments.
Overview
23
23
years of professional experience
4
4
Certification
Work History
AVP (Data & AI)
Accenture Solutions Private Ltd
01.2020 - Current
- Collaborated with VPs & MDs in order to grow business partners through participation in RFPs.
- Owning & managing portfolio of products within Trust & Safety offering of Accenture.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Established and directed successful programs in areas of Insurance (Life) & Claims Underwriting.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets (NA & Europe).
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducting opportunity assessments to identify areas of improvement and concerns through liaison with Operations & Business Transformation teams.
Associate Manager - Data & AI
Accenture Solutions Pvt Ltd
01.2016 - 12.2019
- Managed 24+ diverse AI projects in areas of Insurance (Underwriting & Claims), Procurement and F&A.
- Owning and Managing product pipelines through Change Management.
- Overseeing and steering Financial Management of all the projects within the AI portfolio.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Generated repeat business through contract negotiations through exceptional customer service.
- Offered hands-on assistance to clients, assessing needs, and maintaining current knowledge of client preferences.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed product development & deployment using Continuous Improvement , Continuous Deployment (CICD) methodology.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager - Enterprise Marketing
Accenture Solutions Pvt.Ltd
12.2014 - 12.2015
- Responsible for delivery of global enterprise-grade digital platform applications.
- Design & implementation of digital applications (websites & portals) to enable and enhance marketing, commerce, collaboration and innovation.
- Managed and executed multiple end to end transitions for Platform-as-a-Service (PaaS) delivery model Pharma clients.
Team Lead - Life Sciences & Digital Marketing
Accenture Solutions Pvt.Ltd
05.2011 - 11.2014
- Work with Pharma clients (AstraZeneca & Sanofi) for Scoping, Requirements, Implementation & Transition phases including Opportunity Identification exercises to identify areas of transformation, enhance service delivery and outline areas of potential savings.
- Management and documentation of project kick off meets (internal & external).
- Ensure smooth and successful transition from client Onshore to Accenture delivery centers Manage and ensure successful implementation of project plans within the specified timescales.
- Understand client requirements and conceptualize solutions to meet them effectively.
- Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions.
- Ensuring all compliance requirements are met and that all processes, policies and procedures required for the performance of the job are followed.
- Own and manage initiation, planning, execution, control & closure of multiple projects within the Life Sciences offering.
- Serve as primary interface with Client on project planning and management.
- Identify, obtain and use effectively project resources within the Accenture team or with the local partners / vendors.
- Plan, organize, lead and manage project team assignments, activities and project team members, including local accredited agencies, full-time Accenture resources and 3rd party vendor / partner resources (if any).
- Communication of project status to internal and external stakeholders.
- Identification and communication of RAID (Risks, Assumptions, Issues & Dependencies) through periodic project status meets
- Developing effective working relationships with client, service delivery and 3rd party personnel.
- Conduct due diligence & studies at client site (US & UK) to confirm and validate the assumptions made during the proposal phase. The exercise is also used as a medium to understand the current processes & procedures that are followed by client organization and do a gap analysis
Business Expert - Special Projects
Capita
01.2010 - 04.2011
- Documenting ‘Client Requirement’ documents for the assigned clients (Axa & Zurich Re) for their Underwriting & Claims processes.
- Change Request Management and validation.
- Liaising with Functional Architect through Telepresence or onsite visits to discuss project development in context with design, build, change requests (CR), user interface testing and user testing to name a few.
- Liaising with the assigned client on an ongoing basis to close any gaps identified through requirement, design and validation workshops.
- Facilitating ‘Requirement’ and ‘Design’ workshops onshore or through Telepresence as and when required.
- Overseeing ‘User Testing’ and ‘User Interface Testing’ team to ensure execution of scripts and ensuring closure of defects / gaps.
- Drafted and implemented ‘Standard Operating Procedure’ document for Usability Testing to ensure consistency across all client implementations.
- Attending to all system requirements for the project and liaising with onshore Information & Technology team of the client to obtain and secure application permissions.
- Ensuring ‘Information & Security’ awareness within the project team through regular trainings / workshops.
- Devising and conducting ‘Cost effectiveness analysis’ for the project through development of a benchmark costs database followed by assessment of its effectiveness in liaison with Capita’s Scope Containment Group (SCG).
Process Leader - Claims Underwiting
Capita
10.2008 - 12.2009
- Participating in business process analysis, process improvement.
- Managed & executed 2 process transitions through comprising of feasibility study, AS IS Assessment, Solution Design, Operations & Improvements followed by Review & Control.
- Designing and documenting end to end Underwriting & Claims Process for Capita’s clients (AXA & Zurich Re).
- Producing written specifications e.g. System Description Documents and Use Case Documents to capture business process requirements.
- Ensuring clear understanding of customer’s requirements, in validating the business process analysis of the customer before developing the final proposal.
- Handling projects single-handedly including escalations from clients and third parties.
- Reviewing the entire process when required as per the process status and implementing process improvement ideas with respect to reduction in cost.
- Conducting knowledge transfer (KT) sessions to the offshore teams.
- Prepare and/or present project transition status reports to various levels within management.
Process Leader - Transition (Underwriting)
Prudential Life Insurance
07.2004 - 09.2008
- Played a key role in the migration for Claims Administration / Assessment process to Mumbai.
- Developed systems of organization and efficiency to increase production by ~50%.
- Work with clients for Scoping and Opportunity Identification exercises to identify areas of transformation, enhance service delivery and outline areas of potential savings.
- Conduct scoping, due diligence & studies for clients.
- Ensure smooth and successful transition from Client Onshore to Delivery Centers.
- Ensure transition is completed within the allocated budgets and timelines.
- Defining process SLA’s during feasibility study stage of transition.
- Develop & Review training training plans, training assessments, process maps and timely tracking of projects.
- Managing client relationship during transition phase until handover in an effective, timely and profitable manner.
- Manage and ensure successful implementation of transitions within the specified timescales.
- Understand client requirements and conceptualize solutions to meet them effectively.
- Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions.
- Ensuring all compliance requirements are met and that all processes, policies and procedures required for the performance of the job are followed.
- Conducting periodic knowledge transfer sessions for the offshore teams.
Quality Assurance Executive
Vagus Infocom
09.2003 - 06.2004
- Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
- Validated quality processes by establishing product specifications and quality attributes and updating quality assurance procedures.
- Evaluated audit findings to implement appropriate corrective actions.
- Identified training needs and organized training interventions to meet quality standards.
CSR Executive
Tracmail India PvT LTD
06.2002 - 08.2003
- Responded to customer requests for products, services, troubleshooting and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
SSC - English Education
St Joseph's High School
Mumbai, India03-1991
Applied Business Analytivcs
Indian School of Business (ISB)
India05-2023
Financial Administration -
The Chartered Insurance Institute
01.2008
Life Insurance - undefined
The Chartered Insurance Institute
01.2005
Bachelor of Commerce (B.Com.) - Commerce
University of Mumbai
01.1997
HSC - Financial Accounting & Business Economics
G N Khalsa College
Mumbai, India03-1994
Skills
- Strategic Initiatives
- Financial Oversight
- Presentations
- Innovation management
- Corporate communications
- Partnership development
- Operations management
- Program oversight
- Program management
- Organizational development
- Performance improvement
- Strategic planning
- Operational management
Certification
- Applied Business Analytics Program
- LUMA Institute Certified Practitioner of Human-Centered Design
- AWS Certified Cloud Practitioner
- Design Thinking Practitioner by Luma Institute
- Agile Certified Practitioner (ACP)
- PMP Trained
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Gujarati
Intermediate (B1)
French
Beginner (A1)
Timeline
AVP (Data & AI)
Accenture Solutions Private Ltd
01.2020 - Current
Associate Manager - Data & AI
Accenture Solutions Pvt Ltd
01.2016 - 12.2019
Manager - Enterprise Marketing
Accenture Solutions Pvt.Ltd
12.2014 - 12.2015
Team Lead - Life Sciences & Digital Marketing
Accenture Solutions Pvt.Ltd
05.2011 - 11.2014
Business Expert - Special Projects
Capita
01.2010 - 04.2011
Process Leader - Claims Underwiting
Capita
10.2008 - 12.2009
Process Leader - Transition (Underwriting)
Prudential Life Insurance
07.2004 - 09.2008
Quality Assurance Executive
Vagus Infocom
09.2003 - 06.2004
CSR Executive
Tracmail India PvT LTD
06.2002 - 08.2003
Life Insurance - undefined
The Chartered Insurance Institute
Bachelor of Commerce (B.Com.) - Commerce
University of Mumbai
SSC - English Education
St Joseph's High School
Applied Business Analytivcs
Indian School of Business (ISB)
Financial Administration -
The Chartered Insurance Institute
HSC - Financial Accounting & Business Economics
G N Khalsa College
Similar Profiles
Srinivasan BoopathySrinivasan Boopathy
OTC Pricing at Accenture Solutions Private LtdOTC Pricing at Accenture Solutions Private Ltd
Akshat ChoudharyAkshat Choudhary
Health Clinical Services Associate at Accenture Solutions Private LtdHealth Clinical Services Associate at Accenture Solutions Private Ltd
Parinita GuptaParinita Gupta
Custom Software Engineering Specialist at Accenture Solutions Private LtdCustom Software Engineering Specialist at Accenture Solutions Private Ltd
Bhushan Umesh SalviBhushan Umesh Salvi
Technical Support Specialist/Application Support Analyst at IBKR (Interactive Brokers)Technical Support Specialist/Application Support Analyst at IBKR (Interactive Brokers)
Kautilay JhaKautilay Jha
Manager - Information Technology at Axis BankManager - Information Technology at Axis Bank