Aashish Kumar Dawra
Gurugram
Summary
Aspiring to secure a dynamic role within a distinguished organization that will allow me to enhance my skills, broaden my expertise, and apply my knowledge. Eager to seize an opportunity to maximize my potential and drive the growth of the organization.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer service associate
PolicyBazaar.com
07.2023 - Current
- Execute inbound and outbound calls to provide exceptional support to customers regarding health insurance claims
- Proficiently manage both cashless and reimbursement departments to ensure efficiency
- Resolve social media escalations promptly to guarantee customer satisfaction.
Sales Manger
SILARIS Information Private Limited
11.2022 - 06.2023
- Led sales initiatives as Sales Manager for MAX LIFE INSURANCE at SILARIS Information Private Limited in Gurugram, India from 11/2022 to 06/2023
- Effectively communicated policy benefits to customers through outbound calls, resulting in increased sales
- Analyzed customer income and age to determine eligibility for MAX LIFE INSURANCE policies
- Developed and managed a detailed Excel database to track interested customers and streamline policy issuance processes.
Telle Counsellor
Frankfinn Institute of Air Hostess Training
03.2022 - 10.2022
- Served as a Telle Counsellor at Frankfinn Institute of Air Hostess Training (Head Office, Gurgaon) from March 2022 to October 2022
- Conducted outgoing calls to students, providing information on Frankfinn courses and encouraging attendance at free career counseling seminars
- Generated and maintained a database in Excel of interested students and their educational information, regularly sharing updates with the Team Leader
- Followed up with students in a timely manner to track the status of their visits and ensure a high level of engagement.
Collection supervisor
Groal Enterprises Private Limited
3 2020 - 12.2020
- Spearheaded collections efforts as a Collection Loan Money at Goral Pvt LTD in Gurgaon from March 2020 to December 2020
- Interacted with customers to facilitate loan repayments, showcasing strong communication and customer service skills
- Acquired valuable knowledge in financial management, enhancing expertise in the field
- Demonstrated professionalism and efficiency in managing collections processes
- Grateful for the enriching experience at Goral Pvt LTD, looking forward to applying acquired skills in future endeavors.
Education
Matric -
Shri S.N. Sidheshwar Public School
Gurgaon, India2017
Higher Secondary - Commerce
Shri S.N. Sidheshwar Public School
Gurgaon, India2019
BBA -
DPG Institute of Technology & Management College (DPGITM Engineering College)
Gurgaon, India 04.2001 -
Skills
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Timeline
Customer service associate
PolicyBazaar.com
07.2023 - Current
Sales Manger
SILARIS Information Private Limited
11.2022 - 06.2023
Telle Counsellor
Frankfinn Institute of Air Hostess Training
03.2022 - 10.2022
BBA -
DPG Institute of Technology & Management College (DPGITM Engineering College)
04.2001 -
Collection supervisor
Groal Enterprises Private Limited
3 2020 - 12.2020
Matric -
Shri S.N. Sidheshwar Public School
Higher Secondary - Commerce
Shri S.N. Sidheshwar Public School
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