Results-driven Sales Training Manager with over 15 years of comprehensive experience across Soft Skills Training, Ayurveda, Wellness, FMCG, and Cosmetics product sales. Proven track record of designing and delivering impactful sales and marketing strategies that boost client acquisition and retention. Adept at crafting customized training content and delivering engaging programs that enhance team performance and drive sales growth. Committed to aligning business goals with customer satisfaction through innovative, people-focused solutions.
Overview
15
15
years of professional experience
Work History
Centre Head
VLCC Healthcare Private Limited
10.2024 - 06.2025
Lead and manage clinical staff, including doctors, physiotherapists, dietitians, nurses, and support staff
Consult clients and recommend suitable treatments including HydraFacial, PRP, QR-678, Exosome therapy, HIFU, Thermage, Q-Switch, Carbon Laser, Botox, Fillers, Threads, Cryolipolysis, and Chemical Peels
Ensure seamless delivery of skin, aesthetic, and slimming treatments with high client satisfaction
Drive clinic performance to meet monthly and annual profit and growth targets
Monitor and compare revenue performance month-on-month and year-on-year
Implement standard operating procedures and ensure compliance with medical protocols
Plan and execute client engagement strategies to increase retention and referrals
Maintain clinical and service quality standards across all departments
Handle budgeting, resource planning, and cost control to maximize profitability
Zone Manager
AVON India Private Limited
05.2023 - 10.2024
Conduct regular product and sales training on skin and color cosmetics for B2C
Plan and execute monthly events, workshops, and promotional campaigns to boost engagement and conversions
Drive zone-wise sales targets and monitor performance metrics
Identify training needs and design customized modules to address gaps
Manage and support a growing network of consultants, distributors, and team leaders
Designed content for Jewellery, Skincare, Color Cosmetics, Personal Care & Fragrances
Executed end-to-end event planning, from venue selection to on-ground coordination
Drove team performance to meet revenue, activation, and recruitment targets
Managed budgets and traveled extensively across Mumbai and Gujarat
Implemented diverse sales strategies, including E-commerce channels
Identified and converted potential leads through existing customer networks
National Training Manager
Proveda Marketing India Private Limited
09.2022 - 05.2023
Develop and execute national training frameworks, calendars, and content for beauty, skincare, and personal care product lines.
Lead, mentor, and monitor regional trainers and sales educators to ensure quality and consistency in training delivery across India.
Developed training content for 80+ SKUs using effective instructional methods
Design and deliver engaging training programs focused on product knowledge, beauty techniques, direct selling skills, and business growth strategies
Equip field leaders, consultants, and distributors with the tools and knowledge needed to increase customer acquisition, retention, and sales
Conduct training sessions via webinars, e-learning platforms, and in-person workshops/events across multiple locations
Track training effectiveness using KPIs, feedback, and sales performance metrics; optimize programs based on results.
Drive successful product launches through pre-launch training campaigns and ensure alignment with brand messaging and compliance.
Area Sales Training & Operation Manager
International Marketing Corporation PVT LTD
05.2018 - 10.2021
Conducted TTTs, L&D programs, and product trainings (online & offline)
Designed training calendar and content for 380+ SKUs
Conduct regular field visits to train and support channel partners and teams
Manage and grow B2B & B2C sales networks across assigned territory
Develop and execute training modules for product launches, promotions, and onboarding
Ensured distributor compliance and provided team-level approvals
Train B2B and B2C teams on product knowledge, sales techniques, and customer engagement
Identified new market areas and drove regional business expansion
Analyzed MIS data to develop sales and training strategies
Planned and executed large-scale meetings and events
Managed 250+ distributor networks for product launches and policy communication
Led a team of 50 leaders and 250 distributors to achieve sales & training targets
Guided business volume growth through concept selling and wealth planning
Monitor regional performance, sales targets, and territory development
Build strong relationships with distributors, retailers, and key stakeholders
Coordinate with cross-functional teams for smooth execution of sales and training plans
Analyze market trends and competitor activities to identify growth opportunities
Senior Salon Service Executive
Enrich Salon & Academy
01.2015 - 05.2017
Supervise, train, and motivate salon staff including stylists, beauticians, and front desk personnel
Manage staff scheduling, attendance, and performance appraisals
Conduct regular training to improve service quality and upselling skills
Ensure excellent customer service and client satisfaction
Resolve customer complaints and handle escalations professionally
Build and maintain strong relationships with clients to increase loyalty and rebooking
Achieve monthly sales, service, and retail product targets
Implement strategies for upselling, cross-selling, and client retention
Oversee daily salon operations and ensure smooth workflow
Maintain hygiene, cleanliness, and safety standards as per company policy
Ensure accurate billing, cash handling, and daily reporting
Monitor and manage salon stock, requisition supplies, and avoid shortages
Customer Service Executive
Oriflame India PVT LTD
02.2013 - 01.2015
Handle inbound/outbound calls related to logistics and deliveries
Manage front desk operations including billing and customer queries
Respond to customer emails and maintain service records
Assist walk-in clients at the 'May I Help You' desk
Coordinate with logistics and internal departments for timely resolutions
Maintain daily transaction records and service logs
Customer Service Associate
PIDILITE PVT LTD
07.2012 - 01.2013
Participated in exhibitions, events, and trade fairs to acquire clients and meet sales targets
Organized indoor/outdoor birthday workshop events
Maintain store appearance, stock levels, and daily sales records
Beauty Advisor
INTERCRAFT PVT LTD
07.2011 - 06.2012
Delivered friendly, customer-focused service, Achieved and exceeded sales targets and goals
Advised customers on fragrances, beauty, and cosmetics
Managed and reported weekly/monthly stock audits
Customer Service Associate
SHOPPERS STOP
06.2010 - 07.2011
Consistently tracked and met sales targets (weekly to annual)
Increased revenue through cross-selling strategies
Handled inventory checks, audits, and daily stock records
Senior Ar Caller at U.S Medical billing, Visionary Rcm Infotech India Pvt Ltd, Omega Healthcare private limited and Access Healthcare private limitedSenior Ar Caller at U.S Medical billing, Visionary Rcm Infotech India Pvt Ltd, Omega Healthcare private limited and Access Healthcare private limited
Quality Specialist at OPELLA HEALTHCARE PRIVATE LIMITED (a unit of Sanofi Healthcare Private Limited)Quality Specialist at OPELLA HEALTHCARE PRIVATE LIMITED (a unit of Sanofi Healthcare Private Limited)