Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
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Aashna Nair

Mumbai

Summary

As an experienced hospitality Guest Service Agent with 4+ years in the industry and a Master's Degree in Tourism Management, I thrive on providing exceptional guest experiences in every interaction. With a passion for hospitality and commitment to excellence, I excel in creating a welcoming environment where guests feel valued. Operated in a variety of demanding hospitality roles in top-tier tourism locations, including, Dubai, London, and Mumbai.

Overview

6
6
years of professional experience

Work History

Cluster Guest Service Assistant

Mövenpick - Novotel - Adagio
Jumeirah Village Triangle
07.2024 - Current
  • Operated in a prestigious hotel in one of the world's fastest growing tourism hotspots with a high standard of hospitality. Handled guest bookings, inquiries, requests, and complaints with professionalism and efficiency. Ensured all guest concerns are addressed promptly and effectively. Monitored and managed the guest check-in and check-out processes to ensure smooth operations. Handled and resolvedescalated guest issues in a timely and professional manner. Implemented solutions in real-time to prevent reoccurrence of known issues.

Guest Service Assistant

Hampton by Hilton
Croydon, London
12.2022 - 07.2023
  • Assisting the operations manager with scheduling, training, and performance management. Developed the ability to promptly resolve customer concerns. Meeting and greeting clients. Maintaining the bar, restaurant, and other hospitality functions.

Guest Service Assistant

Ramada by Wyndham
Oxford
02.2022 - 10.2022
  • Lead receptionist conducting key duties including check-in, check-out, reservations bookings, and managing cash. Cross-trained in all departments including the restaurant, bar, and housekeeping facilities. Experienced in Rexlyn PMS.

Bar Staff

The Oxford Retreat
Oxford
02.2021 - 10.2021
  • Running the bar during peak-times. Handled customers on bar and floor.

Guest Service Coordinator

Lemon Tree Premier
Mumbai
06.2019 - 10.2019
  • Welcomed guest in the lobby during the pre-opening of the hotel. Developed interpersonal skills. Gained IT skills such as learning Protel Opera software.

Guest Service Coordinator

ITC Grand Maratha
Mumbai
02.2019 - 05.2019
  • Arranged meetings with clients through telephone calls, completing registration files, developing my administrative skills. Assisted in the reception, taking the initiative to attend guests unique requirements such as providing internet access and answering calls.

Education

MSc - International, Events, and Tourism Management

Oxford Brookes University
01.2023

Bachelor of Science - Mass med

SM Shetty College
Mumbai
01.2017

Skills

  • MS Office
  • Protel Opera
  • Reylyn PMS
  • Event Management & Hosting
  • Front-of-house
  • Multilingual

Languages

English, Hindi, Marathi, Malayalam, German

Volunteer Experience

Sneha Organization, Volunteering, Mumbai, India, 2019-01, 2019-02, Donated food and clothes to the homeless. Visited sites with women's childbirth and poverty to help the community.

Timeline

Cluster Guest Service Assistant

Mövenpick - Novotel - Adagio
07.2024 - Current

Guest Service Assistant

Hampton by Hilton
12.2022 - 07.2023

Guest Service Assistant

Ramada by Wyndham
02.2022 - 10.2022

Bar Staff

The Oxford Retreat
02.2021 - 10.2021

Guest Service Coordinator

Lemon Tree Premier
06.2019 - 10.2019

Guest Service Coordinator

ITC Grand Maratha
02.2019 - 05.2019

MSc - International, Events, and Tourism Management

Oxford Brookes University

Bachelor of Science - Mass med

SM Shetty College

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Aashna Nair