Aashna Nair
Mumbai
Summary
As an experienced hospitality Guest Service Agent with 4+ years in the industry and a Master's Degree in Tourism Management, I thrive on providing exceptional guest experiences in every interaction. With a passion for hospitality and commitment to excellence, I excel in creating a welcoming environment where guests feel valued. Operated in a variety of demanding hospitality roles in top-tier tourism locations, including, Dubai, London, and Mumbai.
Overview
6
6
years of professional experience
Work History
Cluster Guest Service Assistant
Mövenpick - Novotel - Adagio
Jumeirah Village Triangle
2024.07 - Current
- Operated in a prestigious hotel in one of the world's fastest growing tourism hotspots with a high standard of hospitality. Handled guest bookings, inquiries, requests, and complaints with professionalism and efficiency. Ensured all guest concerns are addressed promptly and effectively. Monitored and managed the guest check-in and check-out processes to ensure smooth operations. Handled and resolvedescalated guest issues in a timely and professional manner. Implemented solutions in real-time to prevent reoccurrence of known issues.
Guest Service Assistant
Hampton by Hilton
Croydon, London
2022.12 - 2023.07
- Assisting the operations manager with scheduling, training, and performance management. Developed the ability to promptly resolve customer concerns. Meeting and greeting clients. Maintaining the bar, restaurant, and other hospitality functions.
Guest Service Assistant
Ramada by Wyndham
Oxford
2022.02 - 2022.10
- Lead receptionist conducting key duties including check-in, check-out, reservations bookings, and managing cash. Cross-trained in all departments including the restaurant, bar, and housekeeping facilities. Experienced in Rexlyn PMS.
Bar Staff
The Oxford Retreat
Oxford
2021.02 - 2021.10
- Running the bar during peak-times. Handled customers on bar and floor.
Guest Service Coordinator
Lemon Tree Premier
Mumbai
2019.06 - 2019.10
- Welcomed guest in the lobby during the pre-opening of the hotel. Developed interpersonal skills. Gained IT skills such as learning Protel Opera software.
Guest Service Coordinator
ITC Grand Maratha
Mumbai
2019.02 - 2019.05
- Arranged meetings with clients through telephone calls, completing registration files, developing my administrative skills. Assisted in the reception, taking the initiative to attend guests unique requirements such as providing internet access and answering calls.
Education
MSc - International, Events, and Tourism Management
Oxford Brookes University
01.2023
Bachelor of Science - Mass med
SM Shetty College
Mumbai01.2017
Skills
- MS Office
- Protel Opera
- Reylyn PMS
- Event Management & Hosting
- Front-of-house
- Multilingual
Languages
English, Hindi, Marathi, Malayalam, German
Volunteer Experience
Sneha Organization, Volunteering, Mumbai, India, 2019-01, 2019-02, Donated food and clothes to the homeless. Visited sites with women's childbirth and poverty to help the community.
Timeline
Cluster Guest Service Assistant
Mövenpick - Novotel - Adagio
2024.07 - Current
Guest Service Assistant
Hampton by Hilton
2022.12 - 2023.07
Guest Service Assistant
Ramada by Wyndham
2022.02 - 2022.10
Bar Staff
The Oxford Retreat
2021.02 - 2021.10
Guest Service Coordinator
Lemon Tree Premier
2019.06 - 2019.10
Guest Service Coordinator
ITC Grand Maratha
2019.02 - 2019.05
MSc - International, Events, and Tourism Management
Oxford Brookes University
Bachelor of Science - Mass med
SM Shetty College