AASHNA SUNEJA
Summary
An eclectic retail professional with experience of leading front-end operations of large format store. Seeking to gain experience in back-end by taking on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Commercial Manager
Marks and Spencer
Delhi
10.2023 - Current
- Managing the commercial aspect of a store spanning 15000 sq ft, amongst Top 3 in the country with a team of 45; focusing on strong pillars of Sale, Service, People and Standard.
- Coached, developed and motivated team to achieve revenue goals.
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations by ensuring standards and forging a solution-oriented mindset.
- Strengthened work flow productivity by hiring, developing talent and implementing weekly schedules to ensure daily coverage.
Department Manager
H&M
Ludhiana
03.2022 - 10.2023
- Responsible for managing day to day operations of a store spanning 12000 sq ft with a team of 25 with achievement of KPI targets through coordination with visual team.
- Keeping the operations profitable by conscious cost management, inventory management, reports analysis.
- Ensuring premium customer service and safety and security of store team and customers.
Assistant Store Manager
Aditya Birla Fashion & Retail
Van Heusen, Ludhiana
11.2020 - 02.2022
- Responsible for achievement of sales targets and managing SSPD with the help of inventory management, team engagement, motivation and development
- Responsible for overall operations, customer experience, expense management, training, omni channel and visual aspects with regards to reports analysis.
Education
Bsc HHA - Hospitaliy And Hotel Administration
Institute of Hotel Management, Catering and Nutrition
Pusa, Delhi10-2020
Skills
- Customer relationship management
- Operations management
- Sales analysis & strategy
- Performance analysis
- Critical thinking
- Inventory control
- Team development
- Team leadership
- Verbal and written communication
- Hiring, training and mentoring
Accomplishments
- Nominated for 'Commercial Manager of the quarter' for Q1 (2024), Store achieved ever-highest one-day sale.
- Led Pilot training of 'Social Policies' for Area 1 and created a VM-DM training checklist for internal candidates.
- Represented H&M India in the 'Pride & Employer Branding Video Shoot' at Manila, Philippines (2023)
- Certified in 'International Business-Top 5%' and 'Supply Chain Analytics' from IIT, Roorkee (2023)
- Published my English Poetry book titled 'Bluebird' (2022)
- Store achieved 'Everhighest one-day sale', 'Everhighest monthly sale' under purview and got second rank in Omni order operations pan India. (Van Heusen)
- Led a team of 60+ volunteers as Head- East Delhi for Feeding India (2020)
- IHM: Co-published a research paper on 'Prevalence and Acceptability of Modernized Indian food in Delhi NCR' in Pusa Journal (2019)
- State Runner-Up in the skill 'Confectionary and Patisserie' in India Skills (2018).
Languages
Hindi
First Language
English
Proficient
C2
French
Beginner
A1
Hobbies
- Reading and writing literature
- Cooking, baking and exploring
- Consuming and creating art
Timeline
Commercial Manager
Marks and Spencer
10.2023 - Current
Department Manager
H&M
03.2022 - 10.2023
Assistant Store Manager
Aditya Birla Fashion & Retail
11.2020 - 02.2022
Bsc HHA - Hospitaliy And Hotel Administration
Institute of Hotel Management, Catering and Nutrition
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