Aashutosh Nahar
Mumbai
Summary
Detail-oriented Customer Support Engineer experienced in technical troubleshooting, customer communication, and dispute resolution. Delivered effective solutions to account activity declines, payment gateway questions, and unauthorized transaction claims, supporting timely issue resolution and customer satisfaction. Also coordinated administrative operations and data management with strong attention to detail.
Overview
1
1
Language
4
4
years of professional experience
Work History
Customer Support Engineer
Teleperformance
03.2023 - Current
- Worked as a customer representative for PayPal under the Payments and Dispute team.
- Diagnosed issues related to account activity decline and resolved related customer concerns.
- Assisted customers with inquiries about the payment gateway, ensuring prompt resolution.
- Filed, processed, and investigated disputes on goods and services transactions to support customer satisfaction.
- Investigated and managed claims related to unauthorized account transactions.
- Created escalations to appropriate teams for customer concerns, improving response efficiency.
Public Relations Executive
Open Minds A Birla School
12.2024 - 01.2026
- Assisted in executing promotional and public relations activities to elevate institutional visibility.
- Supported communication and coordination with internal teams and external stakeholders.
- Coordinated administrative and back-office operations to improve daily functionality.
- Organized and maintained data files for reporting accuracy.
Marketing Executive
Niva's
03.2024 - 10.2024
- Guided customers in product selection and resolved queries to improve their experience.
- Maintained accurate sales records and streamlined documentation processes.
- Assisted in billing, inventory coordination, and daily sales operations.
- Developed strong customer-handling, communication, and coordination skills.
Education
Bachelor - Computer Applications
Manipal University
Intermediate -
Anugrah Narayan College
Matriculation -
Open Minds A Birla School
Skills
- Technical troubleshooting
- Customer Support & Dispute Resolution
- Issue Escalation & Resolution Management
- Payment Gateway & Transaction Troubleshooting
- Fraud & Unauthorized Transaction Investigation
- Customer Communication
- Problem solving
- CRM software
- Database management
- Microsoft Excel
- Basic Data Analysis
- Time Management
- Adaptability
- Strong Interpersonal Skills
- Client assistance
EXTRACURRICULAR ACTIVITIES
Photographer – Open Minds A Birla School
Languages
English
Advanced
C1
Timeline
Public Relations Executive
Open Minds A Birla School
12.2024 - 01.2026
Marketing Executive
Niva's
03.2024 - 10.2024
Customer Support Engineer
Teleperformance
03.2023 - Current
Bachelor - Computer Applications
Manipal University
Intermediate -
Anugrah Narayan College
Matriculation -
Open Minds A Birla School