Aashutosh Poddar

Americold (May 2025- Current)

• Developed and deployed proactive monitoring frameworks to detect and address potential issues early, preventing escalation into critical incidents.
• Led rapid response efforts for high-priority production alerts across enterprise infrastructure, ensuring timely resolution and minimizing downtime to safeguard critical business operations.
• Handled incident management using Ivanti, later transitioning to administering ServiceNow for end-to-end incident, problem.
• Oversaw job queues and subsystems across six AS/400 environments spanning APAC and North America, ensuring seamless operations and workload efficiency.
• Proactively monitored EOD processes and resolved issues by adhering to KB-guided troubleshooting protocols.
• Monitored voice listener services to detect anomalies and initiated immediate corrective actions to ensure uninterrupted communication flow.
• Monitored QSYSOPR message queues to proactively detect and resolve system issues, ensuring uninterrupted AS/400 operations.
• Executed THANONS jobs and resolved user login interruptions (LCKW) by following KB-defined procedures to ensure uninterrupted operations.
• Maintained daily tape sheet logs for end-of-day (EOD) operations, ensuring accurate backup tracking and audit compliance.

BP account (1st December 2023 to Current (TLS JDE Edward consultant)

• Coordinate with users or internal teams to troubleshoot issues promptly, ensuring minimal disruption to ongoing operations.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Analyzed client requirements and recommendations to support the development of the TLS system, a proprietary solution built internally by Wipro.
• Tickets in form of INC and TASK solving JDE functionality issues.
• Month end-issues includes need to resolve ASAP so that user need to do month-end closer.
• Review code components (RPGLE, CIL, VO/DW/PO) to troubleshoot issues, and collaborate with Logistics and Finance teams .i.e cross functional teams to understand underlying algorithms and implement necessary solutions.
• Prepare DFU in MY-SQL to update data if it is not possible to update via-normal process.
• Prepare scheduler job RBO or sleeper according to the requirement.
• Supported on Year-end activity i.e blocking PO and VL items for particular country, once year end-activity performed by user than we will be unlocking the iteam.
• Excellent communication skills, both verbal and written.
• Supported clients with business analysis, documentation, and data modeling.
• Maintain the full documentation ongoing process, activities, solutions etc.

BP account (1st March 2020 to 31st November 2023 (AS400 Admin)

• System(Production, Test, DR) health check on daily basis(Morning, Noon, Evening) including week end.
• Tickets solving (INC and TASK) used to assigned in snow and ADO.
• Identified issues, analyzed information and provided solutions to problems within SLA time.
• Tickets include access issue, new access, additional access, revoking access, deleting ID, JOBQ, printer issue, issue etc.
• Apart from ticketing activities doing non ticketing activities too which include Scheduling auto scheduler job i.e RBO job and sleeper Jobs in production.
• Daily basis taking backup of all the system and in week end taking weekly backup for all the system.
• Worked on CR i.e Change request and complected in window time.
• Promotion activity i.e deployment of the source code(RPGLE, CIL, VO/DW/PO) from test to production by following relevant process.
• Closely worked on problem ticket with Audit team to provide all the details.
• Daily driving the call with all the team-mates and provide updates to leads.
• While migration from on-prem to cloud (MS AZURE) closely work in night shift with the team with admin activities.
• After migration closely monitoring VM in MS azure, backup, blob transfer from on prem to cloud.
• Any issue comes with cloud used to connect with MS-Azure team to fix.
• Maintains VM and all for smooth productivity.
• Provided multiple KT's for the new people.

• Resolved customer concerns with positive approach and constructive strategies.
• Maintained accurate inventory of baking supplies and ingredients.
• Managed customer service operations, including taking orders and resolving complaints.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.