Aasif Shaikh
Dilsukhnagar
Summary
Highly skilled in overseeing all stages of product release cycle, ensuring smooth and timely delivery. Strong background in managing cross-functional teams, coordinating with stakeholders, and implementing effective strategies for software release projects. Known for improved efficiency in release management processes through innovative solution implementation. Possess strong problem-solving, leadership, and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brand Manager, Marketing and Sales Operations
PwC
02.2022 - Current
- Assisted in the preparation of presentations, speeches, and press releases for internal and external audiences.
- Created and managed budgets to maximize brand reach and engagement.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Support in creation of project plans, drive milestones, meet deadlines and reprioritize as needed to complete timely delivery of projects; Manage projects from inception to completion
- Understand change management
- Assist in various projects and collaboration with many groups/teams
- Assigning tasks as per complexity, Priority and hours to be utilized
- Getting in touch with stakeholders on various brand details
- Managed the communication process between development, QA, operations, vendors, customers and other stakeholders throughout the entire release cycle.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
- Produced thorough, accurate and timely reports of project activities.
- Identified, addressed and either resolved or escalated project issues.
Tier 2 Terms of Service Administrator
Electronic Arts
11.2019 - 06.2021
- Primarily handling disputes from players against Terms of Service violations in various games and applying sanctions on accounts based on the complaints by other players focusing on the level of toxicity
- Managed proficiency document of all the team members to help assess their process knowledge and confidence in each product
- Handled quality in regards to performance for the output based upon the metrics of the team
- Served as a point of contact for the team manager and helped in communication flowing
- Built a database to include standard operating procedures to help new recruits and other team managers understand the protocols thoroughly
- Maintaining team attendance and planning schedules to avoid shrinkage
- Tracking outages and raising tickets to the workforce management to record them appropriately
- Managing the queues to ensure all the teams have enough cases to work without interruption
- Being part of the training for the newly hired and buddy up with them through their nesting period, mentoring them during their probation
- Auditing cases worked by other team members and provide feedback regularly to help improve the quality
- Engaging with the teams outside of India and other departments regularly to keep the conversations going and ensure information is updated
- Sending out emails regularly to track the queue volumes and report any spike
- Actively participated in projects in development stage and provided executable inputs to make it competent
- Seeking advice from all the teammates, collating ideas, and pitching them to continuously enhance the CRM tools as per the requirement
- Planning and executing fun activities for the team to unwind and relax occasionally
Social Media Specialist
Amazon
03.2016 - 06.2019
- Joined as a Customer Care Representative and had been promoted to Specialist in less than a year
- Handled marketing promotions and prize distribution to the winners
- Served as tier 3/priority POC for influencers and celebrities on twitter and facebook
- Cordinated Prime video
- Supervised app contests
- Conducted marketting on new launch and yearly sales.
- Created engagements with select profiles on social media in various regards to boost morale and output
- Handled app contest issues and terms and services issues with contests and cashbacks
- Handled product and content marketing
- Trained the new hires on product and process related tools and mentored them to cope up with engaging presentations
Education
BCA -
Pioneer Degree College
HyderabadIntermediate - Bi.P.C. stream
Gayatri Junior College
HyderabadClass 10th (SSC) -
Genius Grammar School
HyderabadSkills
- Microsoft Office
- CRM tools: Salesforce, Sprinklr, Amazon CSM
- Issue reporting applications: JaaS, Jira, Sim, Service Now
- Communication: Slack, Zoom, Meet, Chime
- Adobe Photoshop
- Illustrator
- Moderate knowledge in C and Java
- Phoenix
- Comprehensive problem solving and analytical abilities
- Extraordinary communication skills
- Strong inquisition and grasping power
- Logical and creative thinker
- Ability to prove myself in a group
- Leadership and team player
- Team work Management
- Team Utilization Handler
Personal Information
- Father's Name: M. Waseem
- Date of Birth: 09/23/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Telugu
- Hindi
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Hobbies and Interests
- Photography
- Traveling
- Listening to music
- Playing with pets
Certification
- Power BI
Timeline
Brand Manager, Marketing and Sales Operations
PwC
02.2022 - Current
Tier 2 Terms of Service Administrator
Electronic Arts
11.2019 - 06.2021
Social Media Specialist
Amazon
03.2016 - 06.2019
BCA -
Pioneer Degree College
Intermediate - Bi.P.C. stream
Gayatri Junior College
Class 10th (SSC) -
Genius Grammar School
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