Aasim Pasha

Service Owner - Leading Global Application for Trade Promotion Management, Multinational FMCG Company.

• Managed the end-to-end service lifecycle, ensuring alignment with business objectives and user needs.
• Overseeing the application's performance, availability, and continuous improvement.
  
  Process Owner - Incident, Problem, Change, and Capacity Management
  Multiple Engagements
• Role: Process Owner for Incident, Problem, Change, and Capacity Management across various engagements.
• Responsibilities:
  o Implemented and maintained ITIL processes to ensure efficient and effective service delivery.
  o Coordinated with cross-functional teams to resolve incidents and problems, manage changes, and optimize capacity.
  
  DevOps Coordinator - Global Projects
  • Role: Leading the end-to-end delivery of global projects.
  • Responsibilities:
  o Planned, designed, implemented, reported, and maintained projects.
  o Developed and managed project plans and schedules, tracking progress until closure.
  o Facilitated communication and collaboration between development and operations teams.
  
  Project Manager - Analytics and Visualization
  • Role: Developed and managed project plans and schedules.
  • Responsibilities:
  o Created and tracked project timelines, ensuring milestones were met.
  o Built visually appealing and informative analytics dashboards for stakeholders.
  o Used creative visual representations to highlight validations and patterns, effectively conveying the significance of the work done.
  
  Finance Audit TPM Application Lead -
  Service Owner TPM application audit
  • Role: Annual audit control operation and external/internal audit SOX/Non-Sox audit facilitator
  • Responsibilities:
  o Operate ITGC, ITAC, UAM & OTBi controls for TPM markets globally
  o Identify control leakages and plan to improve
  o Facilitate SOX/Non-Sox (Design & Operation effective assessment) for external/internal auditors

Security client – Incident Manager, Problem Manager, Change Manager, Release Manager

Responsibilities:

• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
• Point of contact for all Incidents and authorizing submitted change requests from the Incident & Change Authority.
• Lead and organise release meetings and represent high risk changes in CAB (Change Advisory Board) meetings
• Identifying probable problem ticket candidates proactively and drive towards permanent fix.
• Document technical knowledge articles, process flow, audit process, support administration guide.
• Ensure post review of exception changes to evaluate if the change addressed a real or a perceived exception condition.
• Utilize the Incident and change in process management reporting system to monitor and track changes
• Owning of ITIL Incident management - analyse and design service management processes, research, and present standard methodologies, and drive for continuous improvements.
• Manage weekly and monthly Incident review meetings and provide data metrics to leadership.
• Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.
• Major focus is on RCA, incident trend analysis, recurring incident analysis.
  Engaging multiple teams to derive RCA
• Write proposals for new projects and submit staff augmentation orders.
  Orchestration of Risk/Security vulnerabilities and their remediation
  Generate reports for analysis on day-to-day basis, to analyze MTTR, aging and backlog.
• Regular tracking of CSL and KPI and alerting the team to meet the targets
  Updating Knowledge articles after RCA for every problem and incident record is closed.
• Updating CMDB on regular basis to maintain clean and accurate relationships