Aasim Shehzad
Chennai
Summary
Dynamic account management professional with a proven track record at Vakilsearch, excelling in client relationship management and revenue growth. Expert in cross-selling and process improvement, I consistently enhance client satisfaction while mentoring teams to achieve KPIs. Skilled in CRM software and problem-solving, I drive strategic initiatives that minimize churn and maximize client retention.
Overview
11
11
years of professional experience
Work History
Manager of Account Management
Vakilsearch
Chennai
06.2015 - Current
- Client Relationship Management: Ensured high levels of client satisfaction by maintaining strong, proactive relationships.
- Revenue Growth: Drove cross-sell and upsell initiatives, personally handling premium clients to maximize revenue opportunities.
- Premium Client Management: Personally managed and nurtured high-value (premium) client accounts to deliver a tailored and superior service experience.
- Team Leadership: Mentored and guided the account managers, set clear KPIs, tracked performance, and conducted regular feedback sessions.
- Process Improvement: Implemented structured processes for client follow-ups, milestone tracking, and service renewals to improve efficiency and client experience.
- Collaboration: Worked closely with other departments like Sales, Advisory, and Product teams to deliver seamless client service.
- Retention Initiatives: Focused on renewing and expanding client accounts while minimizing churn through strategic engagement plans.
Overall, I played a key role in balancing client happiness, team performance, and revenue growth for the organization.
Senior Business Development Executive
Indiafilings
Chennai
11.2013 - 02.2015
- Managed incoming leads to identify client needs and recommend appropriate services.
- Converted leads into successful sales by clearly explaining services and establishing trust.
- Consistently exceeded sales targets through promotion of legal, tax, and business services.
- Provided expert advice on company registration, GST, compliance, and related business services.
- Suggested additional services to enhance client growth while increasing revenue.
- Conducted regular follow-ups with potential clients to finalize sales and strengthen relationships.
- Collaborated with operations and service delivery teams to ensure smooth onboarding and client satisfaction.
Education
MBA - Marketing Management
Wigan & Leigh College India (WLCI)
Chennai04-2015
Skills
- Client relationship management
- Revenue growth strategies
- Cross-selling techniques
- Account retention strategies
- Team leadership
- KPI tracking
- Process improvement
- Data analysis
- Customer service
- Problem solving
- Time management
- Cross-selling
- Sales expertise
- Direct sales
- Networking skills
- CRM software
- Problem-solving
Affiliations
- Handled a portfolio of clients, ensuring regular engagement, and relationship building
- Updated and tracked client milestones and compliance activities on internal dashboards
- Conducted regular account reviews and renewal discussions with clients
- Identified cross-sell and upsell opportunities based on client needs and business stage
- Personally managed premium, high-value clients for better service delivery and retention
- Worked with internal teams (Sales, Advisory, Service Delivery) to solve client queries and provide smooth service
- Ensured timely renewals, and reduced client churn through proactive follow-ups
- Collected client feedback and suggested process improvements to management
- Trained and mentored junior account managers on best practices and client handling
- Maintained accurate records of client communication, sales, and service activities for reporting
Accomplishments
- Top Performer Award: Recognized multiple times for achieving the highest revenue through cross-sell and upsell initiatives
- Best Client Retention Award: Maintained an over 90% client retention rate consistently
- Star of the Month: Awarded for exceeding monthly revenue and client engagement targets
- Leadership recognition: Appreciated by management for personally handling and retaining premium clients
- Process Improvement Initiative: Successfully implemented milestone tracking methods that improved client service efficiency
- Key Contribution in Migration Projects: Played a major role in completing milestone updates, enabling smooth data migration for new dashboards
- Client Excellence Certificate: Received appreciation from clients for proactive support and personalized service
Languages
Hindi
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
References
References available upon request.
Timeline
Manager of Account Management
Vakilsearch
06.2015 - Current
Senior Business Development Executive
Indiafilings
11.2013 - 02.2015
MBA - Marketing Management
Wigan & Leigh College India (WLCI)
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