Aasim Shehzad
Chennai
Summary
Dynamic account management professional with a proven track record at Vakilsearch, excelling in client relationship management and revenue growth. Expert in cross-selling and process improvement, I consistently enhance client satisfaction while mentoring teams to achieve KPIs. Skilled in CRM software and problem-solving, I drive strategic initiatives that minimize churn and maximize client retention.
Overview
11
11
years of professional experience
Work History
Manager of Account Management
Vakilsearch
Chennai
06.2015 - Current
- Client Relationship Management: Ensured high levels of client satisfaction by maintaining strong, proactive relationships.
- Revenue Growth: Drove cross-sell and upsell initiatives, personally handling premium clients to maximize revenue opportunities.
- Premium Client Management: Personally managed and nurtured high-value (premium) client accounts to deliver a tailored and superior service experience.
- Team Leadership: Mentored and guided the account managers, set clear KPIs, tracked performance, and conducted regular feedback sessions.
- Process Improvement: Implemented structured processes for client follow-ups, milestone tracking, and service renewals to improve efficiency and client experience.
- Collaboration: Worked closely with other departments like Sales, Advisory, and Product teams to deliver seamless client service.
- Retention Initiatives: Focused on renewing and expanding client accounts while minimizing churn through strategic engagement plans.
Overall, I played a key role in balancing client happiness, team performance, and revenue growth for the organization.
Senior Business Development Executive
Indiafilings
Chennai
11.2013 - 02.2015
- Managed incoming leads to identify client needs and recommend appropriate services.
- Converted leads into successful sales by clearly explaining services and establishing trust.
- Consistently exceeded sales targets through promotion of legal, tax, and business services.
- Provided expert advice on company registration, GST, compliance, and related business services.
- Suggested additional services to enhance client growth while increasing revenue.
- Conducted regular follow-ups with potential clients to finalize sales and strengthen relationships.
- Collaborated with operations and service delivery teams to ensure smooth onboarding and client satisfaction.
Education
MBA - Marketing Management
Wigan & Leigh College India (WLCI)
Chennai04-2015
Skills
- Client relationship management
- Revenue growth strategies
- Cross-selling techniques
- Account retention strategies
- Team leadership
- KPI tracking
- Process improvement
- Data analysis
- Customer service
- Problem solving
- Time management
- Cross-selling
- Sales expertise
- Direct sales
- Networking skills
- CRM software
- Problem-solving
Affiliations
- Handled a portfolio of clients, ensuring regular engagement, and relationship building
- Updated and tracked client milestones and compliance activities on internal dashboards
- Conducted regular account reviews and renewal discussions with clients
- Identified cross-sell and upsell opportunities based on client needs and business stage
- Personally managed premium, high-value clients for better service delivery and retention
- Worked with internal teams (Sales, Advisory, Service Delivery) to solve client queries and provide smooth service
- Ensured timely renewals, and reduced client churn through proactive follow-ups
- Collected client feedback and suggested process improvements to management
- Trained and mentored junior account managers on best practices and client handling
- Maintained accurate records of client communication, sales, and service activities for reporting
Accomplishments
- Top Performer Award: Recognized multiple times for achieving the highest revenue through cross-sell and upsell initiatives
- Best Client Retention Award: Maintained an over 90% client retention rate consistently
- Star of the Month: Awarded for exceeding monthly revenue and client engagement targets
- Leadership recognition: Appreciated by management for personally handling and retaining premium clients
- Process Improvement Initiative: Successfully implemented milestone tracking methods that improved client service efficiency
- Key Contribution in Migration Projects: Played a major role in completing milestone updates, enabling smooth data migration for new dashboards
- Client Excellence Certificate: Received appreciation from clients for proactive support and personalized service
Languages
Hindi
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Manager of Account Management
Vakilsearch
06.2015 - Current
Senior Business Development Executive
Indiafilings
11.2013 - 02.2015
MBA - Marketing Management
Wigan & Leigh College India (WLCI)