Aasma Rizvi
Assistant Manager -Portfolio Management
Gurgaon
Summary
Dynamic and results-oriented Sales and Business Development professional with over 10 years of diverse experience in aviation, real estate, telesales, financial services, telecom, and international client management. Expertise in driving B2B and B2C sales, enhancing customer relationship management, and spearheading strategic business development initiatives that significantly boost revenue. Proven ability to lead teams effectively while managing domestic and international client portfolios, consistently delivering tailored, customer-focused solutions. Strong communication and negotiation skills facilitate the establishment of lasting partnerships and the achievement of organizational goals.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Assistant Manager – Portfolio Management
Investors Clinic
10.2025 - Current
- Managing high-value client portfolios and assisting investors and end-users with strategic property investments.
- Coordinating with top developers across Gurgaon for premium residential and commercial inventories.
- Driving revenue growth through investment advisory, property presentations, and site visit management.
- Building strong, long-term client relationships through personalized portfolio planning and consultation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Manager / Team Leader – International & Domestic Tele Sales
3A Infotech Pvt. Ltd.
11.2022 - 01.2025
- Led a high-performing tele-sales team handling international and domestic clients for web development and web design services.
- Achieved consistent monthly revenue generation between $20K and $35K through consultative sales strategies.
- Managed lead generation, client acquisition, sales presentations, and successful deal closures.
- Collaborated with senior management for forecasting, reporting, and business growth strategies.
- Mentored and trained junior staff and interns to improve productivity and conversion rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sr. Sales Executive
SpiceJet-Gurgaon Head Office
04.2019 - 11.2022
- Managed customer relations, ticketing support, and sales coordination for domestic and international travel services.
- Assisted clients with bookings, fare plans, travel inquiries, cancellations, and issue resolution, while maintaining high customer satisfaction.
- Achieved sales targets through effective communication, lead handling, and customer-focused solutions.
- Maintained CRM records, payment processing, and daily sales reporting with professionalism and accuracy.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
Customer Care Executive
India Infoline Finance Ltd. (IIFL)
05.2018 - 03.2019
- Provided gold loan advisory and customer onboarding support, including KYC verification.
- Achieved strong customer acquisition and cross-selling performance in financial products.
- Recognized as 'Most Promising New Employee' within the first year.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Promoter
OPPO Mobile India
02.2015 - 08.2016
- Promoted and demonstrated new mobile devices through in-store customer engagement.
- Educate customers regarding product features, benefits, and competitive advantages.
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Education
Master of Arts (M.A.) - Drawing & Painting
Mahatma Jyotiba Phule Rohilkhand University
Bareilly09-2021
Bachelor of Arts - Political Science
Mahatma Jyotiba Phule Rohilkhand University
Bareilly01-2018
Skills
- Strategic Sales & Marketing
- Business Development
- International & Domestic Client Handling
- CRM & Lead Management
- Team Leadership & Training
- Client Retention & Customer Experience
- Negotiation & Communication Skills
- Revenue Generation & Target Achievement
- Tele Sales & Consultative Selling
- Customer Relationship Management
- Fluent in English & Hindi
Problem-solving
Task delegation
Additional Information
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. I take full responsibility for the authenticity of the details mentioned in this resume.
Date: 18-05-2026
Place: Gurgaon, Haryana
(Aasma Rizvi)
Certification
Diploma in Aviation, Hospitality, Travel & Tourism Management
Interests
Travel Enthusiast, Reading, Adventure Activities, Networking & Communication
Timeline
Assistant Manager – Portfolio Management
Investors Clinic
10.2025 - Current
Sales Manager / Team Leader – International & Domestic Tele Sales
3A Infotech Pvt. Ltd.
11.2022 - 01.2025
Sr. Sales Executive
SpiceJet-Gurgaon Head Office
04.2019 - 11.2022
Customer Care Executive
India Infoline Finance Ltd. (IIFL)
05.2018 - 03.2019
Sales Promoter
OPPO Mobile India
02.2015 - 08.2016
Bachelor of Arts - Political Science
Mahatma Jyotiba Phule Rohilkhand University
Master of Arts (M.A.) - Drawing & Painting
Mahatma Jyotiba Phule Rohilkhand University