Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Timeline
Generic
AASTHA AISHWARYA

AASTHA AISHWARYA

Bengaluru

Summary

Results-driven Supply Chain Lead known for unparalleled productivity and efficient task completion. Skilled in logistics management, inventory optimization, and strategic sourcing to streamline supply chain operations. Excels in communication, teamwork, and problem-solving, ensuring smooth operational flow and stakeholder satisfaction. Brings focus on continuous improvement and adaptability to rapidly changing environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supply Chain Lead

Flipkart
Bengaluru
10.2024 - Current
  • Managed inventory levels to enhance supply chain efficiency and product availability.
  • Collaborated with suppliers to streamline procurement, reducing lead times.
  • Developed logistics strategies to optimize transportation and distribution networks.
  • Led cross-functional teams in implementing process improvements within supply chain operations.
  • Coordinated with production teams to align manufacturing schedules with supply chain requirements.
  • Led the team and trained them on best practices for inventory management and order fulfillment.
  • Created operational performance reports, presenting findings and recommendations for approval.
  • Performed root cause analysis on supply chain issues, developing corrective action plans.

Senior Technical Account Manager

Amazon Development Center, Bengaluru
Bengaluru
01.2021 - 10.2024
  • Led floor teams to resolve escalations and manage daily operations effectively.
  • Collaborated with engineering teams to resolve complex technical issues efficiently.
  • Developed and maintained strong relationships with key stakeholders to drive engagement.
  • Coached and mentored team members in fast-paced customer service environments.
  • Ensured compliance with legal and safety requirements for Amazon transactions.
  • Provided real-time support, maintaining smooth operations to meet service level agreements.
  • Fostered a collaborative workplace, driving operational efficiency through effective training.
  • Managed day-to-day activities of floor operations to ensure seamless execution.
  • Delivered guidance to team members, enhancing performance and service quality.

Senior Technical Account Manager

Concentrix Pvt Ltd, Bengaluru
Bengaluru
01.2018 - 01.2020
  • Resolving technical cases over the phone/remote support, Preparing planning RCA as per requirement.
  • Taking ownership of the escalated case and follow up until resolution.
  • Diagnosing the escalated network and hardware issues & working with various customers using IOS, MacOS, & windows.
  • Escalating to Escalation Engineers & follow-up on the issue for closure.
  • Providing technical solution and workarounds to level 1 calls.
  • Performing service fulfillment activities for the given function with medium to full supervision, observing the SLAs and performance measurements assigned, participate in and implement Operational Excellence initiatives.
  • Providing guidance and sharing knowledge with colleagues/team members relating to own specialization, coaching inexperienced team members and provide first level advice on procedures/methods. Handling client calls/meetings and escalations.
  • Working with management to create and maintain work plans.
  • Also worked as a subject matter expert and guided team for a year, helped team to enhance their knowledge gaps by providing e-learning modules, powerpoint slides.

Education

BE - CSE

Nagarjuna College of Engineering & Technology
Bengaluru
03-2017

XII -

Vivekananda Kendra vidyalaya
Arunachal Pradesh
01.2013

X -

Vivekananda Kendra vidyalaya
Arunachal Pradesh
01.2011

Skills

  • Project management
  • Public relations
  • Team collaboration
  • Time management
  • Procurement expertise
  • Warehouse operations
  • Logistics management
  • Six Sigma methodologies
  • Supply chain management
  • Stakeholder engagement
  • Effective communication
  • Critical thinking
  • Microsoft PowerPoint and Excel proficiency
  • Team leadership
  • Power BI

Certification

Advanced certificate in Innovation and User Experience - MIT Shillong (DIPLOMA 2023)

Languages

Hindi, English

Disclaimer

I hereby declare that the information furnished above is true to best of my knowledge.

Timeline

Supply Chain Lead

Flipkart
10.2024 - Current

Senior Technical Account Manager

Amazon Development Center, Bengaluru
01.2021 - 10.2024

Senior Technical Account Manager

Concentrix Pvt Ltd, Bengaluru
01.2018 - 01.2020

BE - CSE

Nagarjuna College of Engineering & Technology

XII -

Vivekananda Kendra vidyalaya

X -

Vivekananda Kendra vidyalaya

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