Aastha Gupta
Noida
Summary
Experienced banking professional with a strong background at HDFC Bank, specializing in Lending Operations and Team Leadership. Successfully led initiatives that increased repeat business by 25% while reducing operational expenses by 15%, demonstrating expertise in efficiency and client relationship management. Proficient in KYC Compliance and project management, committed to driving continuous improvements and operational excellence.
Overview
10
10
years of professional experience
Work History
Authorizer- RLO (Manager)
HDFC Bank
Noida
12.2023 - Current
- Handled collection and LC bill payments efficiently.
- Managed endorsement activities to enhance brand visibility and recognition.
- Executed bill of entry processing and closed SFMS entries with precision.
- Tracked pending items to ensure compliance with regulations.
- Executed LCBD transactions seamlessly.
- Managed amendments in LCs.
- LC Advising
- Executed bill liquidation efficiently.
- Recorded and maintained LC documentation efficiently.
- Facilitated lodgments, acceptance, and payment for LC and collection bills.
- Maintained precise control and monitoring of all transactions at desk with full accountability.
- Managed inland trade transactions involving invoice discounting and purchase order financing.
- Handled invoice bookings, ensuring all entries were correct in financial records.
- Verified all documentation to meet buyer's credit requirements.
- Managed the discounting process for documents under LCs.
- Tackled complicated client issues, ensuring superior customer satisfaction.
- Efficiently processed new account documents in line with prescribed banking standards.
- Facilitated authorization processes of C-KYC and Re-KYC for clients with deafness.
- Reviewed and confirmed documentation of ongoing account holders.
- Supervised team responsible for cheque book dispatch services.
- Processed client authorizations with precision under RLO management duties.
- Managed vault operations and authorized RLO.
- Supervised authorization of Signature Cards.
- Monitored timely completion of KYC documents within 7-day window.
- Optimized resource deployment to maintain quality standards and achieve timely outcomes.
- Drafted business contracts, secured signatures, processed paperwork.
- Facilitated interdepartmental meetings improving overall collaboration.
- Executed strategic plans to enhance resource utilization in administrative services.
- Strengthened client relationships, increasing repeat business by 25%.
- Cultivated relationships with key clients, leading to a 25% boost in repeat business.
- Delivered presentations at conferences to establish company's leadership position.
- Executed cost-saving strategies, achieving a 15% reduction in operational expenses within two years.
Deputy Manager (Credit Operation Manager)
ICICI Bank ltd
Noida
01.2022 - 05.2023
- Managed correspondence with collection agencies.
- Resolved customer inquiries regarding account status.
- Facilitated clear and consistent work-related interactions within the team.
Collection Backend (Executive)
ICICI Bank Ltd
Noida
05.2020 - 01.2021
- Established efficient communication channels to support team collaboration.
- Entered comprehensive data regarding collection actions into billing system.
- Developed and maintained end-to-end tracking for improved client service.
- Methodically examine customer accounts and documents.
Operation Manager (Deputy Manager)
ICICI Bank
Noida
07.2015 - 04.2020
- Managed back-office processing of quality checks for consumer and home loans via scans.
- Responsible for KYC and review of application forms for home loans.
- Facilitated seamless communication with vendors and business continuity partners for process-related resolutions.
- Identified improvement opportunities during routine tasks.
- Managed credit balance, conversion, and part-payment procedures effectively.
- Collaborated with customers using email communication and reference numbers to track cases.
- Led team operations by effectively handling high-level escalations.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Printing of cheques
Education
MBA - Data Analytics And Operations
NMIMS
MUMBAI01-2025
Some College (No Degree) - Post Graduate Diploma in Banking Operations
NIIT IFBI
NEW DELHI07-2015
B. Com programme -
Ramanujan College
Delhi01.2013
Skills
- Advanced Excel
- Know Your Customer Compliance
- Lending Operations
- Mortgage Servicing Expertise
- Effective Team Leadership
- Collaborative Communication Skills
- Project Management
- Compliance
- Retail Loan Management
- Commercial Loan Expertise
- Analytical Problem Solving
- Efficiency Improvement
- Effective Problem Solving
- Continuous improvements
Languages
- English, Intermediate B1
- Hindi, Upper intermediate B2
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Authorizer- RLO (Manager)
HDFC Bank
12.2023 - Current
Deputy Manager (Credit Operation Manager)
ICICI Bank ltd
01.2022 - 05.2023
Collection Backend (Executive)
ICICI Bank Ltd
05.2020 - 01.2021
Operation Manager (Deputy Manager)
ICICI Bank
07.2015 - 04.2020
MBA - Data Analytics And Operations
NMIMS
Some College (No Degree) - Post Graduate Diploma in Banking Operations
NIIT IFBI
B. Com programme -
Ramanujan College
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