Aastha Gusain
Customer Care Trainee (Japanese)
Delhi NCR
Summary
Experienced in Japanese translation and content development, with skills in Rank Math SEO, WordPress, and WPML. Currently a Customer Care Trainee at Monotype Solutions, providing bilingual support for font-related issues and using tools like JIRA, Adobe Creative Cloud, Salesforce, Intercom and Shopify. Strong in team collaboration, time management, and problem-solving, with ongoing improvement in Excel and Japanese. Eager to apply my skills in a dynamic setting.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Customer Care Trainee (Japanese)
Monotype Solutions
Noida
02.2025 - Current
- Conducted a 2-month comprehensive product training program for a team of 5 native Japanese colleagues, delivering in-depth knowledge through structured presentations and hands-on Q&A sessions.
- Provided interpretation support during key internal meetings and translated internal documents as well as internal and external newsletters to facilitate effective cross-functional and client communication.
- Working with Monotype Solutions, handling customer queries and technical issues related to font purchases, providing support in Japanese and English.
- Access and manage backend settings to troubleshoot and resolve customer problems efficiently.
- Utilize tools such as JIRA, Adobe Creative Cloud, Salesforce, Intercom and Shopify to track issues, manage customer data, and ensure timely resolutions.
- Collaborate with internal team to ensure swift and effective resolution of complex customer cases.
Content Producer (Japanese)
Unacademy
Remote
10.2024 - 01.2025
- Collaborated with Unacademy's Airlearn team to create engaging and informative content (N5-N3) for the Japanese language learning app.
- Contributed to designing instructional materials focused on Japanese grammar concepts and vocabulary, enhancing user engagement.
- Acquired hands-on experience in content development, refining teamwork, time management and organizational skills.
- Enhanced communication and problem-solving abilities by working in a dynamic, collaborative environment to meet project goals.
Japanese Language Translator
RecruitCRM
Remote
07.2024 - 11.2024
- Collaborate with Recruit-CRM where I translated over 100+ English blogs into Japanese using tools like Rank Math SEO, WordPress & WPML Translation Tool, ensuring accurate & efficient translations.
- Applied SEO optimization strategies to translated content, enhancing visibility and relevance for Japanese-speaking audiences.
- Developed strong time management skills, consistently meeting tight deadlines while maintaining high-quality translations.
- Gained expertise in content localization and improved teamwork abilities through collaboration in a professional work environment.
Education
Bachelor's of Tourism - Studies
IGNOU
New Delhi, India06-2026
Advance level Japanese - N3 Certified
MOSAI Institute of Japanese Language
New Delhi01.2024
XII -
Vanasthali Public School
Ghaziabad01.2021
Skills
Certification
Microsoft Excel - Beginner to Advanced, Udemy, Currently enrolled
Timeline
Customer Care Trainee (Japanese)
Monotype Solutions
02.2025 - Current
Content Producer (Japanese)
Unacademy
10.2024 - 01.2025
Japanese Language Translator
RecruitCRM
07.2024 - 11.2024
Bachelor's of Tourism - Studies
IGNOU
Advance level Japanese - N3 Certified
MOSAI Institute of Japanese Language
XII -
Vanasthali Public School