Aastha Prasad
Kulti M
Summary
Resourceful Service Executive known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, process improvement, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
3
3
years of professional experience
Work History
FNB Service Executive (Aafreen – Inspired Indian)
The Westin Pune Koregaon Park
11.2023 - Current
- Associates Rostering
- To account for the usage, consumption, spoilage of alcohol
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- CCG inventory and scheduled cleaning
- Opening and closing of cash flow of restaurant
- Overlook Mis-en-scene & Mis-en-place of the restaurant
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- To maintain a guests satisfaction score of 90% on service standards
- To design menus for special functions with help of Chef
- Assisted in the development of marketing campaigns to attract new customers.
- Researched new products and services to ensure they meet customer needs.
- Ensured compliance with company policies, procedures and regulatory requirements related to service delivery.
- Resolved escalated issues involving customers who were dissatisfied with their experience.
- Trained staff on proper service techniques for interacting with customers.
- Monitored market trends and competitor activities to develop competitive strategies for services offered.
- Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Maintained accurate records of all customer interactions including sales, complaints and inquiries.
- Identified opportunities for process improvement to enhance customer experience.
- Managed incoming calls from customers seeking assistance or information about services offered.
- Analyzed customer feedback to identify areas for improvement in services offered.
Guest Service Associate (Aafreen – Inspired Indian)
The Westin Pune Koregaon Park
07.2022 - 10.2023
- To account for the usage, consumption, spoilage of alcohol
- Responsible for conducting training for Food and Beverage service concerning menu knowledge
- CCG inventory and scheduled cleaning
- Opening and closing of cash flow of restaurant
- Overlook Mis-en-scene & Mis-en-place of the restaurant
- Restaurant Standard & specification training of interns and OJT
- To maintain a guests satisfaction score of 90% on service standards
- To interact with guests and take feedback of food quality and service
- To design menus for special functions with help of Chef
Industrial Training
Taj Bengal (Kolkata)
03.2021 - 10.2021
- Trained at:
- In Housekeeping/Food & Beverage/Food Production
- Internship completion certificate
- Appreciation statement
- Appreciated by guest by serving in food & beverage department
- Appreciated by the assistant manager of housekeeping for excellent performance
Education
Advanced Program in International Hospitality Administration - Hospitality Administration
International Institute of Hotel Management, Kolkata
01.2022
BSc - Hospitality Administration
MAKAUT, W.B.
Skills
- Target Oriented
- Problem Solving
- Positive and Winning Attitude
- Teamwork
- Good Communication Skill
- Ethical
- Creativity
- Planning
- People Management
- Time Management
- Leadership
- Decision Making
Accomplishments
- Winner of Interschool Elocution Contest
- Winner of Interschool Debate Competition.
Leadership and campus involvement
- Ramp Walk at Rigolo College Fest, 02/01/19
- Worked in the Front Office at P.C. Chandra events, 11/01/19
- Food Fest Coordinating Team Member, 02/01/20
- Representative of college marketing team in food fest, 02/01/20
- Worked in Night Market in Food and Beverage, 08/01/20
- CT at Ranchi Club as a butler through Bar Jockey Institute, 03/01/22
Personal Information
Date of Birth: 04/15/02
Languages
- Hindi
- English
- Bengali
Hobbies and Interests
- Peer tutoring
- Cultural Activities
- Painting
- Travelling
- Food and Beverage
Training
Taj Bengal (Kolkata), 03/01/21, 10/31/21, In Housekeeping, Food & Beverage, Food Production, Internship completion certificate, Appreciation statement, Appreciated by guest by serving in food & beverage department, Appreciated by the assistant manager of housekeeping for excellent performance
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1
Timeline
FNB Service Executive (Aafreen – Inspired Indian)
The Westin Pune Koregaon Park
11.2023 - Current
Guest Service Associate (Aafreen – Inspired Indian)
The Westin Pune Koregaon Park
07.2022 - 10.2023
Industrial Training
Taj Bengal (Kolkata)
03.2021 - 10.2021
Advanced Program in International Hospitality Administration - Hospitality Administration
International Institute of Hotel Management, Kolkata
BSc - Hospitality Administration
MAKAUT, W.B.
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