Summary
Overview
Work History
Education
Skills
Interests
mixed martial arts
Timeline
Hi, I’m

Aastha Rekhi

Business Owner
Dehradun
Aastha Rekhi

Summary

Dynamic Service Provider with a proven track record at Premium Service IT Services, effective communication and leveraged exceptional time management. Service orientation to resolve customer complaints, enhancing loyalty and retention rates. Collaborated with teams to implement best practices, consistently exceeding client and company satisfaction goals. Fluent in english language with attentive eye for detail. Well versed in grammer and an experience in the language course and Research work. Research paper experience and a significant amount of editorial work for the college professors. Experienced with content editing and management, ensuring consistent quality and accuracy. Utilizes deep understanding of language mechanics and editorial workflows to enhance content. Track record of effective collaboration and adaptability, meeting evolving editorial needs. Personable and detail-focused individual with talent for crafting compelling narratives and ensuring content clarity. Possesses deep understanding of grammar and syntax, combined with strong editing and proofreading skills. Committed to enhancing readability and overall quality of written materials.

Overview

1
year of professional experience
4
Languages

Work History

Premium Service IT Services
Gurgaon

Service Provider
05.2020 - 01.2021

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed approximately 200 calls per day from B to B customers.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

DBS PG COLLEGE
DEHRADUN

Master of Arts from English Literature
04.2001

DBS PG COLLEGE
Dehradun, India

Bachelor of Arts from English And Sociology
04.2001

Skills

- Editing and writing

Interests

Mixed martial arts

Reading

Writing

Trekking

Travel

Swimming

mixed martial arts

I have been an amateur fighter competing at delhi semi national competition. im trained im muay-thai, wrestling, boxing, jiu-jitsu. a well trained person for combat sports.

Timeline

Service Provider

Premium Service IT Services
05.2020 - 01.2021

DBS PG COLLEGE

Master of Arts from English Literature
04.2001

DBS PG COLLEGE

Bachelor of Arts from English And Sociology
04.2001
Aastha RekhiBusiness Owner