Summary
Work History
Education
Skills
Timeline
Volunteer

Aastha Salaskar

Learning & Development Professional
Mumbai,MH

Summary

Over 17 years of qualitative experience across wide gamut of functions including Business, HR and Training & Development with organizations across industry verticals.

I am often recognized for my agility to adapt quickly to new situations, ability to build strong teams, and digital acumen.
My current & previous roles encompass creating a learning organization, Leadership development, Talent management, Learning needs analysis and Individual development.
Actively involved in setting up of Learning systems in Telecom, Business Process Outsourcing, Retail –Modern Trade & Manufacturing sector.
Driven by a personal passion for excellence and professional loyalty, practicing the ideals of quality through vision.

Work History

Senior Manager Learning & Development

Reliance Jio Infocom Limited
Mumbai, Maharashtra
02.2015 - Current
  • Managing the region’s (West & Central) Learning & Development function and ensuring effective and efficient training operation delivery.
  • Directed training programs and development paths for managers and supervisors.
  • Setting up learning Processes and Personal Growth plans for employees at all levels.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.

Assistant Manager Training

THE MOBILE STORE Ltd, a part of Essar Group
01.2008 - 12.2021
  • Training of the entire Retail staff of West India on the Essentials of Systems & Process, Customer Service and Selling skills as required in Modern Trade.
  • Identification of Training needs with the key focus been on Customer and Business requirements and Creation of Effective Training modules for the same.
  • Benchmarking of Processes as per industry standards .
  • Designing and preparing modules on selling and soft skills and customized according to market needs .
  • Core training team member on the Business development aspect of Essar - The Mobile Store Retail Academy.
  • Partnered with IT team on inputs for an online training portal, to integrate it with LMS to roll out online testing of staff at a PAN India level.
  • Involved in revision of Standard Operating Process for the Organizations Operations work manual, store SOP's.

Head Learning & Development

Bharat Bijlee Ltd - Head Learning & Development
Mumbai, Maharashtra
07.2012 - 02.2015
  • Advising company leaders and executives based on how they can contribute to the training and development of their fellow personnel.
  • Identifying personnel and supervisors who are in in need of additional training , which are pertinent to the needs of the organization.
  • Working with third party consultants and professionals on how to improve in-house employee learning strategies.
  • Designing in-house materials and resources for employee development and education.
  • Developing a blended approach which integrates different learning modes, such as coaching, classroom instruction, online learning and action learning.
  • Managing the budget for the organization’s training processes.

Senior Manager Training & Development

Intelenet- Serco Ltd
Mumbai, Maharasthra
01.2010 - 07.2012
  • Managing Contact Center Training needs for Vodafone ( 2 circles) Uninor south & west (7 circles) for Unitech Wireless Ltd, India, Idea Cellular Ltd - Mumbai & Pune (Outbound), MTS – Sistema Shyam TeleServices Limited (3 circles) ortunities and enhance program success.
  • Training for Product, Process, Systems, Soft skills & Personal Development for all employees across the Organization
  • Owner & SPOC on all COPC requirements for the business
  • Setting of KRA’s and KPI’s in conjunction with processes Heads and rolling of the same.
  • Designing and Implementation of Incentive programs and R&R programs across.
  • Designing of Growth plans for the Team in conjunction with Business & Client heads

Assistant Training Manager

Intelenet Global Services Private Ltd
Mumbai, Maharashtra
05.2007 - 01.2008
  • Provide monthly business review/communication/calendar /newsletters/ to the vendor (Vodafone Essar Ltd- Customer Call Center) using appropriate methods. ed needs.
  • Manage call Center training performance and standards, leading by example.
  • Participate in quality assurance activities to identify training needs, ensure appropriateness of site messaging and proactively identify opportunities to improve the customer experience.
  • Review instructor performance and recommend improvements to program content and instructor presentation methods
  • Evaluate training effectiveness through the utilization of all available data points including, but not limited to, trending reports, call monitoring, targeted observation and post training discussions with trainers and learners.

Senior Executive Trainer

Bharti Airtel Limited
Mumbai, Maharashtra
09.2002 - 05.2007
  • Develop, plan, and supervise in-service training activities to comply with Customer Service Department and other established standards.
  • Develop E learning modules & managed Job knowledge Q Banks for all circles .
  • Create conducive learning environment by regular evaluation and re-train to maintain excellent service delivery.
  • Managed Quarterly Reward & Recognition Program for the Agency Performers across functions like Credit Verification, Collection, HUB, Relationship Manager.
  • Managed the launch of SMS based Quiz for the Relationship Managers & Service Advisors for the first time.

Education

Bachelor of Science - Chemistry

Ramnarain Ruia College
Mumbai
06.2000 - 05.2001

MBA - Human Resource Development & Management

K.J Somaiya College
Mumbai
06.2008 - 06.2011

Certified MBTI Practitioner - Psychometric Assessment

Anahat
Mumbai
12.2013 - 02.2021

Certified Lean Six Sigma Green Belt - Six Sigma

ISEL
Noida
10.2020 - 01.2021

Skills

    Learning development

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Timeline

Certified Lean Six Sigma Green Belt - Six Sigma

ISEL
10.2020 - 01.2021

Senior Manager Learning & Development

Reliance Jio Infocom Limited
02.2015 - Current

Certified MBTI Practitioner - Psychometric Assessment

Anahat
12.2013 - 02.2021

Head Learning & Development

Bharat Bijlee Ltd - Head Learning & Development
07.2012 - 02.2015

Senior Manager Training & Development

Intelenet- Serco Ltd
01.2010 - 07.2012

MBA - Human Resource Development & Management

K.J Somaiya College
06.2008 - 06.2011

Assistant Manager Training

THE MOBILE STORE Ltd, a part of Essar Group
01.2008 - 12.2021

Assistant Training Manager

Intelenet Global Services Private Ltd
05.2007 - 01.2008

Senior Executive Trainer

Bharti Airtel Limited
09.2002 - 05.2007

Bachelor of Science - Chemistry

Ramnarain Ruia College
06.2000 - 05.2001

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Aastha SalaskarLearning & Development Professional