Aathira Ashok
Ernakulam
Summary
An enthusiastic professional with strong interpersonal skills, eager to deliver excellent passenger service and contribute to a dynamic airport operations team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Recruitment Officer
Institute of Health and Nursing Australia
10.2023 - 03.2025
- Guided and supported students through admissions and enrollment processes.
- Maintained strong customer relations and assisted with course info, documentation, and applications.
- Assessed applicants and provided timely responses to inquiries.
- Conducted remote and face-to-face consultations.
- Collaborated with faculty and administrative teams to ensure smooth, policy-compliant admissions.
Security Officer
Indigo Interglobe Aviation Limited
05.2022 - 04.2023
- Ensured passenger safety and compliance with aviation regulations.
- Assisted with check-in, boarding, and baggage handling.
- Provided customer service in a high-pressure airport environment.
- Supported VIPs, unaccompanied minors, elderly, and special-needs passengers.
- Coordinated with airside staff, airport authorities, and ground teams.
- Maintained service standards with clear communication, problem-solving, and adaptability.
Education
BBA - Aviation Management
Nehru College of Aeronautics And Applied Sciences
Coimbatore, Tamilnadu06.2020
Higher Secondary - undefined
Sacred Heart HSS
Ernakulam, Kerala03.2017
High School - undefined
Panagad VHSS
Ernakulam, Kerala03.2015
Skills
- Customer Service
- Passenger Assistance
- Communication
- Interpersonal Skills
- Shift Management
- Time Management
- Problem Solving
- Decision Making
- Workplace Adaptability
Certification
- IATA
- Amadeus
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Hindi
Beginner (A1)
Timeline
Student Recruitment Officer
Institute of Health and Nursing Australia
10.2023 - 03.2025
Security Officer
Indigo Interglobe Aviation Limited
05.2022 - 04.2023
BBA - Aviation Management
Nehru College of Aeronautics And Applied Sciences
Higher Secondary - undefined
Sacred Heart HSS
High School - undefined
Panagad VHSS