Aatif Shaikh
Travel Agent
Mumbai,Maharashtra
Summary
Passionate and highly experienced travel agent with a proven track record of creating unforgettable journeys for clients. Committed to delivering exceptional customer service and exceeding sales targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ticketing Agent
Etraveli Group
Mumbai
05.2022 - Current
- Issuing tickets, booking flights and confirming reservations
- Ensuring passengers receive accurate and up-to-date information on flight schedules
- Trained a group of 4 Members as a resource pool trainer
- Trained team members on floor as well virtually on how to use computerized reservation systems (e.g, Amadeus, Sabre, Galileo and NDC Portals) to make bookings, issue tickets, and manage reservations efficiently
- Created training programs, materials, and curricula to educate team members on airline ticketing procedures, reservation systems, and company-specific policies and processes
- Worked as Floor support to help Team Leaders to close projects before deadline, assigning tasks to team members and guided team members with a solution to the problem in daily tasks.
Senior Travel Consultant
Akbar Offshore PVT. LTD
Mumbai
02.2021 - 05.2022
- Assist clients in booking flights, issuing tickets, and confirming reservations
- Ensure clients receive accurate and up-to-date information on fares, flight schedules, and available services
- Use computerized reservation and ticketing systems, such as Amadeus, Sabre, or Galileo, to make and modify flight reservations, check seat availability, and manage bookings
- Handle ticket changes, cancellations, and refund requests, following airline policies and guidelines
- Develop and maintain strong relationships with clients to understand their travel policies, preferences, and requirements
- During COVID-19 Pandemic Arrange flights, accommodations, car rentals, and other travel services, often in groups or as part of negotiated contracts to secure competitive rates
- Negotiate contracts with airlines, hotels, and other service providers to secure special rates, discounts, and packages for clients
- Handle international travel arrangements, including visa requirements, currency exchange, and cultural considerations for clients traveling abroad.
Holidays Package Reservation Executive
Indtex Solutions India PVT LTD
Mumbai
04.2018 - 03.2020
- Discuss travel preferences, budget, destination interests, and trip duration with clients to understand their vacation needs and objectives
- Create customized holiday packages that include flights, accommodations, transportation, activities, and any special requests from clients
- Secure reservations for flights, hotels, resorts, cruises, tours, and other travel-related services, comparing options to provide the best choices to clients
- Collect feedback from clients after their vacations to improve the quality of service and maintain long-term relationships
- Provide clients with essential information about their chosen destination, including cultural norms, safety tips, and travel advisories.
Floor Supervisor
VMS travel Tech India PVT LTD
Mumbai
10.2016 - 04.2018
- Supervise and lead a team of 7
- Training, coaching, and evaluating team members' performance
- Providing guidance and support to team members in selling alternate itineraries to clients
- Ensure that team members have access to the necessary booking systems, software, and tools, and provide technical support whenever needed
- Review and approve bookings made by team members to ensure accuracy and compliance with company policies and industry regulations
- Monitored employee performance and provided feedback to ensure that all tasks were completed on time.
Travel Consultant
Efficient Work Solutions
Mumbai
2014.06 - 2016.09
- Verification of Credit Card details
- Understand the travel needs and preferences of clients
- This includes discussing travel destinations, budget, travel dates, and any specific requests or requirements.
Religious Travel Consultant
Hijaz Tours & Travel
Mumbai
04.2009 - 03.2014
- Haj and Umrah travel, assisting pilgrims in planning their journeys
- This includes helping them understand the requirements, such as visa applications, travel itineraries, and accommodation arrangements
- Coordinated travel arrangements, ensuring that all details and requirements were met.
Education
H.S.C -
Maharashtra Board
Mumbai03.2010
S.S.C -
St. Lawrence English High School
Mumbai03.2008
Skills
- Fast Learner
- Problem Solving
- Ability to Multitask
- Leadership Skills
- Ability to Work Under Pressure
- Customer Service
- Teamwork and Collaboration
- Travel insurance
- Hotel accommodations
- Overseas tours
- Global destinations
- Mentoring and training
Certification
2015 IATA/UFTAA Foundation Course, IITC
Timeline
Ticketing Agent
Etraveli Group
05.2022 - Current
Senior Travel Consultant
Akbar Offshore PVT. LTD
02.2021 - 05.2022
Holidays Package Reservation Executive
Indtex Solutions India PVT LTD
04.2018 - 03.2020
Floor Supervisor
VMS travel Tech India PVT LTD
10.2016 - 04.2018
Travel Consultant
Efficient Work Solutions
2014.06 - 2016.09
Religious Travel Consultant
Hijaz Tours & Travel
04.2009 - 03.2014
H.S.C -
Maharashtra Board
S.S.C -
St. Lawrence English High School
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