Aatiqua Vohra
Mumbai
Summary
Customer Service Executive with 8 years of experience delivering exceptional support across multiple channels including calls,
chat, and email. Skilled in frontline assistance, customer retention, and resolving complex queries with efficiency and
empathy. Proven ability to handle high-pressure situations, build strong customer relationships, and contribute to overall
service excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Teleperformance
Mumbai
06.2022 - 06.2025
- Assisted customers with inquiries using CRM software for efficient issue resolution.
- Responded to customer inquiries via email with timely and accurate information.
Customer Service Executive
Tech Mahindra Business Services
Mumbai
11.2019 - 03.2022
- Customer Retention: Skilled in handling cancellations and retaining clients through empathy and tailored solutions.
- Upselling: Experienced in promoting additional products and services to boost revenue.
- Negotiation: Strong ability to manage objections, and turn challenges into opportunities.
- Relationship Management: Proven track record of building trust and long-term customer loyalty.
Area Service Incharge
Haier Appliances India Pvt Ltd
Mumbai
04.2015 - 11.2019
- Customer Support: Handled post-purchase queries and service requests for home appliances.
- Service Coordination: Managed repairs, installations, and technician scheduling.
- Issue Resolution: Ensured timely solutions to customer complaints and escalations.
- Customer Satisfaction: Focused on building trust and loyalty through excellent service.
Education
Anjuman Islam English High School
MumbaiHigher Secondary Certificate
Malad Skills
- Customer service
- Relationship management
- Issue resolution
- Effective communication
- CRM software
- Quality-oriented team player
Timeline
Customer Service Executive
Teleperformance
06.2022 - 06.2025
Customer Service Executive
Tech Mahindra Business Services
11.2019 - 03.2022
Area Service Incharge
Haier Appliances India Pvt Ltd
04.2015 - 11.2019
Anjuman Islam English High School
Higher Secondary Certificate
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